Close menu Resources for... William & Mary
W&M menu close William & Mary

What You Need to Know from Summer 2018

When the rest of campus is on a break, it’s an opportunity for William & Mary IT to get things done! And summer 2018 was a particularly busy time for us.  We did lots of maintenance, projects, and even implemented a few new systems. Here’s what you need to know to get caught-up!   

Banner 9

Banner 9 widget

The upgraded version of Banner, Banner 9, debuted over the summer for Banner Admin.  The old version of Banner INB (Banner 8) will be retired on October 12th.   The upgrade offers many benefits to users. The Banner update boasts a new interface, adaptability to all web browsers and large-screen mobile devices, and smoother processing. And best yet, because Banner 9 employs Duo, admin users no longer have to juggle a separate Banner password!


Duo Two-Factor Authentication

Duo, W&M’s two-factor authentication system, is being installed across a variety of W&M systems. Duo provides added security by asking for your W&M credentials and another piece of identification. This identification could come in the form of a code sent to your mobile phone or a landline phone. Upon satisfying the secondary identification requirement, you can access your account.

Duo is already being used on systems like the VPN, VDI, and Banner 9.  It is slated to be added to Salesforce and Box in early Fall 2018 and other systems will follow. 

Office 365 WebApps

Email and calendar services for faculty and staff transitioned to Microsoft Office 365 late last year. The move to Office 365 also provides many Web Apps that offer exciting ways to organize and examine information.

Office 365 web applications are available through  Training sessions are currently being offered for a particularly useful communication and collaboration tool, Teams.



Phone System (Communicator is now Connect)

The campus phone system is now pairing with Mitel Connect Client in order to extend the feature set of the VoIP phone equipment (replacing Communicator). The Connect software package offers an expanded call history, customized call routing, and the ability to download your voicemail and send it to your email. While PCs on W&M’s ESP leasing program automatically have Connect installed, Connect must be downloaded onto other computers, including Macs. Instructions on how to download the Connect Client can be found on the Connect webpage.  


Salesforce CRM

Summer 2018 has been a busy time largely focused on building the constructs needed for onboarding the Mason School of Business to the Salesforce CRM

For the Mason Full-Time MBA program, Recruitment went live on June 1 and Applications went live on August 1 through Target X.  Communications are now being sent through Marketing Cloud. The same functionality is currently being finalized for the MAcc (Accounting) and MSBA (Business Analytics) programs, which will go live in September.  The remainder of the programs within the Mason School of Business will go live in January 2019. 

In addition, all the existing applications and processes for Graduate Arts & Sciences, VIMS and School of Education were reviewed and updated as needed.  School of Education also began using Marketing Cloud for recruitment communications.

On the Advancement side of the CRM, work continued on additional integrations, a vendor platform change for our integrations and the launch of the first communication journey in Marketing Cloud.  In addition, several new constituent areas were onboarded for Linvio and Marketing Cloud.

Security Training

All W&M faculty and staff are required to complete an online IT security awareness training program at some point this upcoming year. The training is designed to inform faculty and staff of the measures that they could take to protect themselves and the university from malicious cyber activity.


Tax Form/Direct Deposit Access

For security reasons, employees must now be on the W&M campus in order to access their direct deposit and payroll information in Banner. This is a temporary measure until Banner 9 Self-Service can be fully implemented. For those employees who cannot make it to campus, there is a work-around in place.  Contact the Technology Support Center for details.


Video Game Consoles/Wireless Printers - Device Authentication

IT simplified the process that students have to go through in order to access the W&M network with their video game systems and wireless printers. Device authentication now only involves four steps:

  1. Find the physical address (MAC address) of the device.
  2. Log into using your WMuserid and Password.
  3. Follow the prompts to complete the device authentication process.
  4. Once complete, wait a few minutes before trying to connect the device to the W&M network. It could take up to five minutes. 

If faculty and staff wish to connect a device, they should contact the Technology Support Center for help.

Wireless network - eduroam

W&M is now part of the eduroam secure wireless network. eduroam not only provides you Internet access on campus, but it also grants you network access when you travel to other participating eduroam institutions. To connect:

  1. Find the eduroam network among your list of wireless options
  2. In the Username field, put your WMuserid + (for faculty and staff, that will be the same as your email address.) Example:
  3. In the Password field, put the password associated with your WMuserid (the same password you use to access Banner)
Need Help?

If you need assistance with these new services - or any IT services, for that matter - contact the Technology Support Center by calling 757-221-4357 (HELP) or email [[support]].