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Technology Support Center (TSC)

So you and your computer aren’t getting along today? We can help with that.

COVID-19 Update: Technology Support

  • For all support questions or issues, please email support@wm.edu.
  • For urgent support questions, you may call the TSC at 757-221-4357 (or try our new support chat!) during normal business hours (M-F, 8am-5pm) and Spring 2021 extended hours (M-Th, 5pm-7pm, Sat. 9am-3pm).
  • Walk-in tech support is unavailable until further notice at all campus help desk locations.

Technology makes our lives so much easier and we all love that, but every once in a while (often when we're working on something really important) it comes up short. And that can be extremely frustrating.

But don't worry about it! Our Technology Support Center (Jones 201) houses a staff of full-time and student experts who are here to help with all your tech-related issues, in person, on the phone, or via email.

Hours of Operation
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Monday - Friday: 8:00am - 5:00pm
Saturday: Closed
Sundays and Holidays: Closed
Spring 2021 Extended Support

Extended hours support is available through phone or chat. Services will be limited during the extended support hours, but will include password resets, Duo support, and basic troubleshooting.

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Monday - Thursday: 5:00pm - 7:00pm
Saturday: 9:00am - 3:00pm

Contact the TSC

Phone: 757-221-4357 (HELP)
Email: support@wm.edu
Walk-in support is currently unavailable

Support Chat

Chat will be available during normal business hours for the Technology Support Center, which is Monday - Friday, 8am-5pm, except holidays. Chats conversations are recorded and saved for 90 days for service records and quality assurance.

GO TO IT SUPPORT CHAt

Work at the TSC

Students are more than welcome to apply for positions at the TSC.