Get Help
So you're stuck, huh? Don't worry - it happens to the best of us. We're here to help get you back on track.
COVID-19 Update: Technology Support
- For all support questions or issues, please email support@wm.edu.
- For urgent support questions, you may call the TSC at 757-221-4357 (or try our new support chat!) during normal business hours (M-F, 8am-5pm) and Fall 2020 extended hours (M-Th, 5pm-7pm, Sat. 9am-3pm).
- Walk-in tech support is unavailable until further notice at all campus help desk locations.
Technology Support Center
Most campus tech-related questions at William & Mary would be answered via Information Technology's Technology Support Center (TSC).
Phone: 757-221-4357 (HELP)
Email: [[support]]
Walk-in support is temporarily unavailable.
If there is a system-wide IT emergency after hours, contact the W&M Police Department for support at 757-221-4596.
Support Chat
Chat will be available during normal business hours for the Technology Support Center, which is Monday - Friday, 8am-5pm, except holidays. Chats conversations are recorded and saved for 90 days for service records and quality assurance.
Additional IT Support
Some specific IT Services have a direct line of support
| Service | Contact |
| Academic Storage Requests | Academic Storage Website |
| Classroom Technology Support | 757-221-3011 |
| Report Spam/Phishing | Spam/Phishing Website [[abuse]] |
| Request Selected IT Services | Request IT |
Other Sources of Tech Support on Campus
Contact the Technology Support Center for technical issues, such as login and access problems or error messages. For the "How do I..." or "What is this..." type of support contact the following people/departments:
| Service | Contact |
| Banner Operational Support | Consult Website Listing |
| Career Center - Simplicity | |
| Cascade Websites | Cascade Website [[creative]] |
| Course Evaluations | Course Eval Administrators & Support |
