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So you're stuck, huh?  Don't worry - it happens to the best of us.  We're here to help get you back on track.

COVID-19 Update: Technology Support

• For all support questions or issues, please email support@wm.edu.
• For urgent support questions, you may call the TSC at 757-221-4357 (or try our new support chat!) during normal business hours (M-F, 8am-5pm).
• Walk-in tech support is available in two locations.  Appointments are available in Jones 201 during normal business hours. Email support@wm.edu or call 757-221-4357 to schedule an appointment. Student technicians are also available in Swem (1st floor - back desk) Monday-Thursday, 10:00am-7:00pm and Friday, 10:00am-5:00pm. No appointment required in Swem. 

Technology Support Center

Most campus tech-related questions at William & Mary would be answered via Information Technology's Technology Support Center (TSC).

Phone: 757-221-4357 (HELP)
Email: [[support]]
Walk-in support is available by appointment.

If there is a system-wide IT emergency after hours, contact the W&M Police Department for support at 757-221-4596.

Support Chat

Chat will be available during normal business hours for the Technology Support Center, which is Monday - Friday, 8am-5pm, except holidays. Chats conversations are recorded and saved for 90 days for service records and quality assurance.

GO TO IT SUPPORT CHAt

Additional IT Support

Some specific IT Services have a direct line of support

Other Sources of Tech Support on Campus

Contact the Technology Support Center for technical issues, such as login and access problems or error messages.  For the "How do I..." or "What is this..."  type of support contact the following people/departments: