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So you're stuck, huh? Don't worry - it happens to the best of us. We're here to help get you back on track.
Technology Support Center
- For all support questions or issues, please email support@wm.edu.
- For urgent support questions, you may call the TSC at 757-221-4357 or message us via our support chat during normal business hours (M-F, 8am-5pm).
- Walk-in tech support is available in two locations (Jones Hall and Swem). We are available in Jones 201 during normal business hours (M-F 8am-5pm). Email support@wm.edu or call 757-221-4357 for assistance. Student technicians are also available in Swem Library during the academic year (1st floor - left side back desk) Monday-Thursday, 10:00am-7:00pm and Friday 10:00am-5pm. The Swem Help Desk is closed during the summer.
Please see our Passwords and Login FAQ's for help with after hours password/account issues.
Support Chat
Our online help chat will be unavailable starting at 5:00pm on May 11 as we transition to a new ticketing system. We expect this outage to last a couple of weeks.
In the meantime, please contact us by email at support@wm.edu or call 757-221-HELP. Our team is available Monday through Friday, 8:00am–5:00pm, and will be happy to assist you.
Additional IT Support
Some specific IT Services have a direct line of support
| Service | Contact |
|---|---|
| Classroom Technology Support | 757-221-3011 |
|
High Performance Computing (HPC) Help |
HPC Help Desk |
| Mason IT | 757-221-3401 |
| Report Spam/Phishing | Spam/Phishing Website [[abuse]] |
| Request Selected IT Services | Request IT |
Other Sources of Tech Support on Campus
Contact the Technology Support Center for technical issues, such as login and access problems or error messages. For the "How do I..." or "What is this..." type of support contact the following people/departments:
| Service | Contact |
|---|---|
| Banner Operational Support | Consult Website Listing |
| Career Center - Simplicity | |
| Cascade Websites | Cascade Help |
| Course Evaluations | Course Eval Administrators & Support |