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Passwords & Logins FAQ

How do I change the password for my W&M account?

If you know your existing password, visit to change your password.  If you do not know your current password, please call the TSC (757-221-4357).  There is also a self-service password recovery option.

Can I recover my own password if I forget it?

Yes!  Instructions for self-service set-up and to initiate a self-service password recovery are found on our W&M Password Recovery page.

My password expired.  How do I change it?

Visit to change your password and that will unlock your account.  It may take up to 5 minutes to process.  

I thought I changed my password, but it's not allowing me to login with my new password.

Try again.  When resetting your password it is important follow-through the entire 3-step process, until you are given the option to logout.  If your account was locked, it will be unlocked after 5 minutes.  If you still encounter problems, call the TSC (757-221-4357). 

I use a Mac.  I just changed my password and now I cannot connect to the wireless.

You need to clear-out your keychain.  Turn-off your Airport.  Click on your Desktop.  Select Go at the top of the screen > Utilities > Keychain Access.  In the Categories section, select Passwords.  Delete your Network Password ( 

If this does not work, you may also need to delete your user profile.  To do so, go to System Preferences > Airport > Advanced.  Select the tab 802.1X.  You will see a list of User Profiles.  Select your William & Mary Profile (W-M_Wireless...) and hit the minus button to remove.  Click OK and Apply.

I changed my W&M account's password from home.  Now my work laptop won't let me login.

Until you can connect to wired W&M network continue to login to your laptop with your old password. To update your login on your laptop, you have to connect via a wired connection to the W&M Network.  At that point your computer will sync with your new password.  You should use your new password on web sites that require a W&M username to login.

How do I access my G Suite account?

Once you've set-up your W&M username, you can access your G Suite account by going to or through myWM.  Newly admitted students may need to wait 24 hours after depositing to access G Suite. 


Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm