How do I change the password for my W&M account?
If you know your existing password, visit changepassword.wm.edu/wm to change your password. If you do not know your current password, please call the TSC (757-221-4357). There is also a self-service password recovery option.
Can I recover my own password if I forget it?
Yes! Instructions for self-service set-up and to initiate a self-service password recovery are found on our W&M Password Recovery page.
My password expired. How do I change it?
Visit changepassword.wm.edu/wm to change your password and that will unlock your account. It may take up to 5 minutes to process.
I thought I changed my password, but it's not allowing me to login with my new password.
Try again. When resetting your password it is important follow-through the entire 3-step process, until you are given the option to logout. If your account was locked, it will be unlocked after 5 minutes. If you still encounter problems, call the TSC (757-221-4357).
I use a Mac. I just changed my password and now I cannot connect to the wireless.
You need to clear-out your keychain. Turn-off your Airport. Click on your Desktop. Select Go at the top of the screen > Utilities > Keychain Access. In the Categories section, select Passwords. Delete your Network Password (jonesfiles.campus.wm.edu).
If this does not work, you may also need to delete your user profile. To do so, go to System Preferences > Airport > Advanced. Select the tab 802.1X. You will see a list of User Profiles. Select your William & Mary Profile (W-M_Wireless...) and hit the minus button to remove. Click OK and Apply.
I changed my W&M account's password from home. Now my work laptop won't let me login.
Until you can connect to wired W&M network continue to login to your laptop with your old password. To update your login on your laptop, you have to connect via a wired connection to the W&M Network. At that point your computer will sync with your new password. You should use your new password on web sites that require a W&M username to login.
How do I access my G Suite account?
Once you've set-up your W&M username, you can access your G Suite account by going to www.email.wm.edu or through myWM. Newly admitted students may need to wait 24 hours after depositing to access G Suite.
Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm