Password Recovery

Use or modify a password recovery email address for your W&M account.

Ever forget your W&M account's password?  It's frustrating, and it can happen at the most inconvenient times.  With a bit of advanced planning, you can reset it on your own, at any time, through Microsoft's Self-Service Password Recovery system. You should already have this configured with the email address you had when your W&M user account was created.

Update your Password Recovery Email Address

1. Go to the Microsoft Security Info site.
2. Look for email in the list of sign-in methods. Click on the change text next to your current recovery email address to update the email address.
3. Confirm the email address (Use the code in the activation email sent to the recovery email address you selected).

And you're all set! 

Reset Your Forgotten Password

Steps for resetting your password with Microsoft Self-Service Password Reset.

1. Go to the Microsoft Self-Service Password Recovery Site.
   
2. Put in your W&M username, (Example: txgriffin@wm.edu)
3. Answer the captcha and click next.
4. Confirm your recovery email address and click the Email button.
   
5. You’ll receive a verification code via your recovery email, enter it and click next.
   
6. Set your W&M Password. We require passwords to be a minimum of 15 characters. Microsoft will reject passwords from its global banned password list or from a list of W&M banned passwords.
   
7. Success!
   

If you encounter any issues contact the Technology Support Center at 757-221-4357 (HELP), [[support]].