While working off campus, or a combination of on and off campus, you still have several options for managing your campus calls and voicemails.
You can use Mitel Connect to make and receive calls at your computer - the soft phone option.
You can use Mitel Connect to set up and manage forwarding your calls to your cell phone, or you can ask us to start forwarding calls to your cell phone by emailing [[support]].
You can have your voicemails forwarded to your email as a recording - you can do that for yourself in Mitel, or ask us to allow that feature by emailing [[support]].
You can check your voicemail and update your greeting on the voicemail access, 757-221-1000. Use your 5-digit extension and voicemail password. Press 7 for mailbox options and listen to the prompts to update your voicemail greeting. If you don't know your voicemail password, you can email [[support]].
If you were using Mitel before the recent work-from-home change, and you have trouble, for example, with sound in Mitel, you might have an old server listing. To correct this:
- Open Connect
- From the login screen, click Show advanced
- In the Server field, enter edgegate.campus.wm.edu
- Login with your W&M Username and password
Download & Access Connect Client
Download & Installation
PCs on William & Mary's ESP leasing program may automatically have Connect installed on the computer. Search "Mitel" from your Windows start menu or from Spotlight in Mac, and click on the program. If it's not there, use the links below to download and install the program.
For all other computers, follow these instructions:
Start Using Connect
To start using the program:
You should be able to connect to the Mitel Connect server on or off campus, with or without the Global Protect VPN. If you encounter an error message, please contact the Technology Support Center at [[support]] for troubleshooting assistance.
IMPORTANT: if you use Mitel Connect to change your phone assignment to soft phone or external assignment, you will need to use Mitel Connect to move your number back to your desk phone when you are in your office. Your number can only be assigned to one of these three options at a time. If your extension is assigned to your soft phone or to an external assignment number, your office phone screen will say Anonymous.
This is the default assignment; calls can be started from Mitel software or from your physical desk phone. This works well when you are in your campus office.
Soft phone - Turn Your Computer Into Your Office Phone
Calls placed and received will be handled with your computer’s microphone and speaker (you could use a computer headset to make it easier to hear and be heard with the soft phone).
After your extension has been activated:
NOTE: Soft phone audio settings may also not work for you right away. Look at your audio settings by the soft phone assignment button and try the different options until you are confident you can hear and be heard by callers. If you are using the old server listing you will also not be able to hear any audio; make sure your server is edgegate.campus.wm.edu. Make a test call to get comfortable with the features. Contact [[support]] if you are unable to solve your audio issues.
You can make the soft phone your default phone assignment: go to Mitel Connect Settings, click Soft phone; you can check or uncheck the option On startup assign me to my soft phone.
External Assignment - Turn Your Home/Cell Phone Into Your Office Phone
Calls received will be forwarded to your cell/home phone. When activated, you will be prompted to add a number.
For external assignment settings, we recommend:
Learn About Connect
Here's a Connect Client Quick Reference Guide (pdf) to walk you through the program.
William & Mary's Connect Client does NOT include Chat/Instant Messaging.
Questions? Contact the Technology Support Center (Technology Support Center)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm