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FAQs by Topic

Find the answer to your question

You've got lots of questions and we've got lots of answers.  Here are the most popular topics that we get questions about. 

Accounts & Passwords

W&M Account Activation
Logins & Passwords
I received an email asking for my W&M Username and Password (aka Phishing)


What is Authentication? 


Reset your Banner password
Banner Questions & Support

Computer Labs (PAC Labs)

Troubleshooting & Assistance
Connect to a Printer


How To's (Auto-Replies, Forwarding, etc.)
Create a Listserv

Extended Absence

Set-up Auto Replies for Email (How To's section)
Extended Absence Greetings for Voicemail (towards bottom of page)

File Sharing & Storage

Which storage drives do I have access to?
Mapping to Network Storage Drives (G: Drive)
Academic Storage (AC Store)
File Sharing for Sensitive Data (Box)

Internet Access

I just got to campus and I can't get to the Internet (Authentication)
Connecting to the Wireless Network
Guest Access to Internet
Gaming systems
Penalty box
Which wireless network should I use?
Connecting Gaming Systems & Wireless Printers
Wireless Network FAQ


Regularly Scheduled System Back-Ups
What happens if there is a power outage?

Phones - Campus Phone System

How do I use Microsoft Teams Calls? 


Printer Troubleshooting
Connect to a PAC Lab Printer
Connecting a new printer to the network


Top 10 List of Ways to Stay Secure
Big Fix
I received an email asking for my W&M Username and Password (aka Phishing)
Penalty box


Software Available at W&M
Get your new computer set-up (Order Discounted Software)
Office 365 for Personal Use


Survey options

Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm