Close menu Resources for... William & Mary
W&M menu close William & Mary

Banner Support

Banner support is available throughout campus.  The nature of the question determines who you contact for support.  Both technical and operational support are available. 

Technical Support

Technical support deals with problems related to access; passwords; error messages.  Contact the Technology Support Center at (757) 221-HELP (4357) or email  [[support]].

table with 13 rows
Support Area
Phone & Email
Login or access problems, error messages, or other technical issues Technology Support Center (757) 221-4357; [[support]]
Request a Banner Admin or Banner Finance Self-Service Account Request IT

Questions about Request IT
(757) 221-4357; [[support]]

Submit a Project or Programming request, including requests for Banner Reports Request IT Questions about Request IT
(757) 221-4357; [[support]]

Operational Support

Operational support deals with the "How do I...?" or "I'm not seeing what I expected, why?" questions .  Listed below are the offices you should contact based on the nature of the question:

table with 4 rows
Operational Area
Phone & Email

Students Accounts and eBills

Bursar's Office

(757) 221-1220; [[Bursar]]

Aid Awards

Student employment/timesheets

Financial Aid Office

(757) 221-2420

Department Budgets
Finance Form Questions

Finance Office

(757) 221-2566 

Banner Indexes and Accounts

General Accounting

(757) 221-2835

Procurement System Support

Supply Chain Services

(757) 221-3957

WM Grant Balances & Indexes

WM Grants

(757) 221-4563


Human Resources

(757) 221-3169

HR Form Questions Human Resources (757) 221-3169

Direct Deposit


(757) 221-2848

Registering for Classes

Viewing Grades

Verifying Addresses

Entering Grades

Viewing Class Rosters

University Registrar

(757) 221-2800


VIMS Budget VIMS Planning & Budget (804) 684-7003
Vendor ID Numbers Accounts Payable (757) 221-2838

Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm