Desk Phone (Audiocodes C455)

The approved desk phone model for general use is Audiocodes C455 IP Phone. Reasons you may want a desk phone include:

Users who have specific ADA requirements where headsets cannot be used. (More information on hearing assistance)
Shared phone lines staffed by more than one user.
“Walk up” phones in public areas or conference rooms.
Users without access to a computer that can connect to the Teams platform.
Credit card acceptance (PCI compliance)

However, please keep in mind that features on desk phones are limited compared to what the computer client offers.

Ordering a Desk Phone

The phone must be ordered through buyW&M, and distributed through W&M IT as it requires firmware udpates and programming prior to use.

Go to Request IT and sign in
Select Buy Something
Select Telephone
Select Deskphone/Analog Line
Fill out the form and make your selection in the dropdown for Phone
Click Submit

W&M IT will contact you once your phone is ready for pick-up. There could be a considerable waiting period between placing an order and receiving the phone.

Set-Up Instructions

Desk Phone Set-Up Instructions (click to view)

Connect to power

Plug network cable into the wall and then into the yellow port on the phone.
Phone will initiate
Follow directions on the phone.

Connect to Teams

On your computer, go to microsoft.com/devicelogin
There will be a code on the phone screen. Enter that code into the box on the browser window.
Sign in to your W&M account
After you get the browser message about the "Microsoft Authentication Broker," your desk phone should load your Teams account. Give it a few seconds to complete loading.
HELP: at this point, IF your phone's screen begins restarting over and over, hold down the Hold key on the bottom right side of your phone keypad until the phone screen shows an "erasing" message. After it reboots, repeat the sign in steps. If you have more trouble the second time, contact support@wm.edu.

Adjust Settings

Click the menu button on the phone
Scroll to Settings
There are various other setting options that can be adjusted to your preferences

Your desk phone is ready for use!

Using your C455 deskphone

Get Started (Set-Up and Usage Guide) (pdf)

How To's - Video Help

Need to Switch Devices?

Desk phones are limited in functionality compared to Teams Calls on the computer client. Teams Calls allows you to easily switch between devices, if you are signed in to the phone with your user name.

If you are on a desk phone call, but need to jump to the desktop client, just open up your computer client and a banner at the top of the window will prompt you to switch. Click on that prompt and resume your call from the computer.

Questions?

Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm