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• Equipment

The same equipment currently used for Teams and Zoom meetings can be used for phone calls via Teams. However, you may wish to purchase a headset or desk phone to use with the new phone system. The following models have been tested by IT and will be supported through the Technology Support Center. Equipment is purchased separately by each department. 

Ordering Instructions

Headsets can be purchased through buyW&M directly from technology resellers. 

Purchase Headsets

Deskphones should be ordered through W&M IT by going to Request IT.

1. Sign In with you W&M Username and password
2. Select Buy Something
3. Select Telephone
4. Select Deskphone
5. Fill out the form and submit

Speakers are also available through Request IT.

Please keep in mind that phone equipment, particularly desk phones, may be delayed due to shortages in the global supply chain.

Purchase a Desk Phone

Headsets

To maximize the flexibility and features of Teams Calls, headsets (instead of desk phones) should be used with the new phone system. The following headsets have been tested and pre-approved for purchase through IT (link to order form coming soon). 

These headsets come with a two year warranty, and if issues arise, W&M IT can provide support. Other headsets may be used with Teams Calls, however, they will not be supported by W&M IT, and would require an IT Procurement Review if purchased with state funds. 

All headset equipment listed below use USB-A connections. The same equipment with USB-C connections is approved for purchase from resellers.

Please note:  For PCI compliance, desk phones must be used when accepting credit card information over the phone.  Headsets (via computer-based soft phones) can not be used for credit card acceptance.

Wired Headsets (Poly Blackwire 3315 & 3325)

These wired headsets are good quality, simple, plug-and-play devices that should meet the majority of your phone needs. 

Standard Headphones	Model	Guidance for Usage
	Poly Blackwire 3315 (Must be Microsoft Teams Version) Part Number:  214014-101	Recommended for most users with a one-ear headphone preference.
	Poly Blackwire 3325 (Must be Microsoft Teams Version) Part Number:  214016-101	Recommended for most users with a two-ear headphone preference.

Wireless Headsets (Poly Voyager 4245 & Focus 2)

Take advantage of the flexibility Teams offers and go wireless!  Also, some job functions and work environment require different features and functionality than what standard wired headsets offer. These models should do the trick.  Example use cases are listed below. 

Upgraded Headphones	Model	Guidance for Usage
	Poly Voyager 4245 (Must be Microsoft Teams Version) Part Number:  214701-01 Spare Battery Part Number: 215802-01 More Spare Part Numbers	Use cases include: call centers, administrative assistants, high volume users, those who need to be mobile while talking on the phone Charging type:  Wall outlet or USB
	Poly Voyager Focus 2 (Must be Microsoft Teams Version) Part Number:  213727-02	Use case needs include: Noise canceling - Those with needs to drown out background noises, like in shared offices, high-traffic areas, construction areas, etc. Clear voice - Those with needs for an especially clear speaking voice, like for hosting webinars or trainings, making recordings, etc. (Please be aware that these are quite large and bulky.) Charging type:  USB only.  A multi-port USB Hub is recommended.

Desk Phones

The ShoreTel/Mitel desk phones are not compatible with the Teams Calls and will be collected and recycled.  In general, desk phones for personal use are discouraged as a fixed piece of equipment will not allow you take advantage of the flexibility Teams Calls can offer.  However, for some people or use cases, desk phones may be needed. Those include:

• Users who have specific ADA requirements where headsets cannot be used. 
• Shared phone lines staffed by more than one user.
• “Walk up” phones in public areas or conference rooms. 
• Users without access to a computer that can connect to the Teams platform. 
• Credit card acceptance (PCI compliance)

Desk Phones (Audiocodes C455)

The approved desk phone model is the following.  It must be ordered through Request IT and requires programming prior to use.  W&M IT will provide self-programming instructions. Any other models require an IT procurement review and a technical evaluation as they must be native to Microsoft Teams and function on our network.

Desk Phone	Model	Guidance for Usage	Cost
	Audiocodes C455 IP Phone	Recommended for most desk phone users, public walk-up phones, shared offices, service desks, conference rooms, etc.  Required for PCI compliance, if accepting credit card information. Get Started (Set-Up and Usage Guide) (pdf) Videos to get started using your deskphone	$360

Speaker

A speaker can be added-on to an existing phone set-up or as a boost to a computer speaker.  It does not operate independently. 

Speaker (Poly Sync 40)

This is our recommended model. Other speakers may used with Teams Calls, however, they will not be supported by W&M IT, and would require an IT Procurement Review if purchased with state funds. Order this speaker through Request IT (follow same instructions as a desk phone).

Speaker	Model	Guidance for Usage	Cost
	Poly Sync 40	Boost reach of speakers in conference rooms and huddle spaces, or use as a supplement to a computer speaker.	$185

Non-Standard Phone Equipment Orders

Questions? 

Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm