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Banner 9 FAQs

Banner 9 (via IT Links WeBsite)

Duo Two-Factor Authentication

Oracle Password

About Banner 9 
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What browsers can be used with Banner 9?

Any modern browser can be used for Banner 9 (Chrome, Firefox, Safari, etc.).

Can the Banner 9 color scheme be changed?

No, unfortunately not at this time.  

Will Banner 9 work on mobile devices?

Yes!  Banner 9 works well on large-screen mobile devices like tablets and iPads.  

Note:  Although Banner 9 is accessible from a phone, the user experience is not ideal.  

Does the change to Banner 9 impact Banner Self-Service?

Banner Self-Service applications are in the process of being adopted with some student applications currently in production.

Access & Authentication
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How do I access Banner 9?

Banner 9 employs a tool named Duo for 2-step verification.  After you have enrolled in Duo you can access Banner from the IT Links page (

How do I set-up Duo (2-step verification)?

Instructions for enrolling in Duo 

Will I have to change my password every 90 days?

No!  Using 2-step authentication provides a sufficient additional layer of security that the 90 day password changes are no longer necessary.

How do I change my Oracle password?

If you get a Session is Expired message when navigating within Banner 9, start at Step 1.  
-  If you can navigate within Banner 9, skip Step 1 and begin at Step 2.

Note: This process is also used to reset your Banner (Oracle) Password for tools like Discoverer Reporting, Toad, SQL Developer, or other database tools.

Step 1 - Banner Password Reset

  1. Navigate to
  2. Click the Banner icon
  3. Login to Banner Self-Service
  4. Select the Banner Password Reset tab to generate a temporary Oracle password.
  5. Follow the steps below to complete the reset process

Step 2 - Oracle Password Reset
You must first be enrolled in Duo Two-Factor Authentication to complete this step. 

  1. Go to the IT Links page 
  2. Login to Banner Admin Production using your W&M CAS login password (NOT the password generated above)
  3. Navigate to the GUAPSWD form
  4. Enter your current Oracle Password (or the temporary Oracle password if you completed Step 1) in the Oracle Password field
  5. Enter the new password of your choice in the New Oracle Password field
  6. Enter the new password a second time in the Verify Password field
  7. Click Save
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How do I know which instance of Banner I am in?

Find the blue banner at the top of the page.  Next to the form name, the instance will be listed in parenthesis. 

The numbers next to the name of the instance represent the date the data was updated.  Shown in MMDD format.  

Standard File

I'm getting a "Session is Expired" message when navigating within Banner 9.  What should I do?

You need to reset your Oracle password.  See How do I change my Oracle password? in the Access & Authentication FAQ section. 


Reporting & Jobs
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How do I change my Discoverer password? (Now known as an Oracle password)

See How do I change my Oracle password? in the Access & Authentication FAQ section. 

Why aren’t jobs that I submit showing up on XFER?
Job submission output will need to be updated for each instance you use; PROD, USER, UPGR, etc.
  1. In Banner 8 navigate to GJAJPRF
  2. Copy the path from the Value field
  3. Open Banner 9 and navigate to GJAPRF
  4. Once the page opens, dismiss the informational dialogue indicating the query caused no records to be retrieved
  5. Click Insert 
  6. Paste the path copied from Banner 8
  7. Click SAVE 
All job submissions should now point to the correct location on the specified drive.
How do I cleanup my job output?

Banner has a new form, Delete Saved Output (GJIREVD) which allows the deletion of multiple files from GJIREVO (Saved Output Review) at one time.  Files can be selected individually by selecting Delete or you can double-click a starting and ending position to check all the files in that range for deletion. If you double click either the starting or ending line again, it will reset the Delete indicator.

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How do I access the Ellucian Self-Help Portal (aka Ellucian Hub)?
Ellucian's Self-Help Portal is open to all Banner users after registering for an Ellucian HUB account (pdf).
Who do I contact for help using Banner?

Banner support is available throughout campus.  The nature of the question determines who you contact for support.  Both technical and operational support are available.  Please see the Banner Support list for details.


Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm