FAQ's - Miscellaneous
- Why do I have a “C#” hold on my account?
- Can I pay my bill at the W&M Cashier's Office once my account has been sent to a private collection agency or the Office the Attorney General?
- Does William & Mary offer a payment plan for delinquent accounts?
Why do I have a “C#” hold on my account? A “C3-C7” hold will be placed on your account when it has been forwarded to a collection agency or the Office of the Attorney General. When reviewing your holds, the name of the collection agency and their toll free phone number will be provided to you so you may contact them to either pay your bill in full or work out suitable payment arrangements. William & Mary will NOT remove your “C#” hold until the delinquent debt has been paid in full.
Can I pay my bill at the W&M Cashier's Office once my account has been sent to a private collection agency or the Office of the Attorney General? No. Once your account has been sent to a private collection agency or the Office of the Attorney General, you must contact the phone number provided to you on your hold screen and pay the appropriate agency directly.
Does William & Mary offer a payment plan for delinquent accounts? In rare instances and after all other payment options have been exhausted, William & Mary may offer inactive students an opportunity to pay by special payment arrangements. A custom payment plan may be offered on a case by case basis depending on the timing of when funds will be available. The custom payment plan is not to be used for extended periods of time and not after an account has been sent to a collection agency or the Office of the Attorney General. A restrictive hold will remain on the student's account until the debt is paid in full.
