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If You're Feeling Ill

Emergency Signs

If you have experienced one or more of the following symptoms in the last 24 hours unrelated to a chronic condition, call 911 so you can be evaluated at a local emergency room:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone
Other Symptoms

If you have experienced more than one of the following symptoms in the last 24 hours unrelated to a chronic condition, you should contact a medical provider. Employees should contact an urgent care center or personal physician. Students should contact the Student Health Center online or by phone at (757) 221-4386, 8 a.m.-5 p.m., Monday - Friday; or see the after-hours and weekend contact section below.

  • Headache
  • Fever
  • Chills
  • Cough
  • Congestion
  • Runny nose
  • Loss of taste
  • Loss of smell

Until you are able to see your medical provider, follow simple precautions:

  • Avoid having close contact with others
  • Stay in your room or temporarily self-quarantine
  • Do not visit others
  • Rest and treat symptoms as needed
If You've Been Diagnosed with COVID-19

If you are a student and were diagnosed with COVID-19, please visit ReportCOVID.wm.edu to initiate case management that will help you navigate living, study and work while protecting your privacy. You will receive instructions from a W&M physician or nurse.

If you are an employee or a student who lives off campus and you have tested positive for COVID-19, please also vist ReportCOVID.wm.edu to initiate case management that will help you navigate living, study and work after a positive test result, while respecting your privacy. You should plan to isolate in your permanent home or off-campus residence.

While you are isolating at home you should:

  • Stay home except to receive medical care
  • Separate yourself from other people
  • Monitor your symptoms
  • Wear a mask over your nose and mouth
  • Cover your coughs and sneezes
  • Clean your hands often
  • Clean all high-touch surfaces daily
  • Follow the advice of your medical provider
COVID-19 Case Management at William & Mary

William & Mary has established a network of case managers to help members of the community navigate living, study and work after a positive test result, while respecting the individual’s privacy. Case managers will be assigned after you have completed the intake form at ReportCOVID.wm.edu. For students, case managers will serve as a point of contact throughout the isolation period, helping with the transition to isolation or quarantine as needed, and arranging for cleaning and disinfecting of campus spaces, among other assistance. For employees, they will help transition to remote work or leave, coordinate notification to departments and arrange cleaning and disinfecting. William & Mary will not identify the names of people who have contracted COVID-19 to the greater campus community.

For Residential Students Who Think They've Been Exposed
  1. Do not panic. Vaccinated people who have been infected by this virus generally have very mild illness.
  2. If you are vaccinated and are an asymptomatic close contact, you do not need to quarantine, per CDC guidelines. You may attend class and in-person activities. Please continue to wear your mask, maintain distance from others and visit ReportCOVID.wm.edu to help arrange a COVID-19 test at the right time (3-5 days after exposure to the positive person).
  3. If you are not yet vaccinated and/or are a symptomatic close contact, you will need to quarantine for 10 days and test negative for COVID-19. You may not attend class or in-person activities. Continue to wear your mask, maintain distance from others and visit ReportCOVID.wm.edu to help arrange your quarantine period and obtain a COVID-19 test at the right time (5-7 days after exposure to the positive person).
After-Hours Resources for Students and Employees

Students who need care and suspect COVID-19 after-hours, please refer to the following contacts. These are also useful to faculty and staff members, who should contact their healthcare providers if they are feeling sick or suspect COVID-19. 

Emergency: 911

For ambulance transport to the local hospital emergency room. The emergency dispatcher will need your name, location of and nature of the emergency, phone number you are calling from.

Healthiest You Telehealth 

(855) 870-5858
Available to all students. Students enrolled in the UHC Student Resources Insurance Plan can access this resource for free.  All others have access to Healthiest You Telehealth for a fee (be sure to check with your insurance company to determine if there is a similar resource available for free).

Riverside Doctor's Hospital

(757) 585-2200
1500 Commonwealth Ave., Williamsburg (4 miles from campus)

Sentara Williamsburg Regional Medical Center

(757) 984-6000
100 Sentara Cir., Williamsburg (8.24 miles from campus)

M.D. Express

(757) 564-3627
120 Monticello Ave., Williamsburg (1 mile from campus)
Open daily 9 a.m.-9 p.m.

Velocity Urgent Care

(757) 772-6124
4374 New Town Ave., Williamsburg (2 miles from campus)
Open daily 8 a.m.-8 p.m.