If you have experienced one or more of the following symptoms in the last 24 hours unrelated to a chronic condition or seasonal allergies, call 911 so you can be evaluated at a local emergency room:
- Shortness of breath
- Blue lips or face
- Difficulty breathing
- Loss of cognitive function
If you have experienced more than one of the following symptoms in the last 24 hours unrelated to a chronic condition or seasonal allergies, you should contact a medical provider. Students should contact the Student Health Center online or by phone at (757) 221-4386, 8 a.m.-5 p.m., Monday - Friday; or the 24/7 Nurse Hotline at (877) 499-3568 after-hours and on weekends.
- Runny nose
- Loss of taste
- Loss of smell
Appointments at the Student Health Center are made through a screening process and are virtual whenever possible. In-person appointments are arranged as needed. Employees should contact an urgent care center or a personal physician. You will receive further guidance and instructions about seeing a medical provider at the Student Health Center, an urgent care center or a personal medical provider.
Until you are able to see your medical provider, follow simple precautions:
- Avoid having any close contact with others (pdf)
- Stay in your room or temporarily self-quarantine
- Do not visit others
- Rest and treat symptoms as needed
If You've Been Diagnosed with COVID-19
If you are a student and were diagnosed with COVID-19, please visit ReportCOVID.wm.edu to initiate case management that will help you navigate living, study and work after a positive test result, while protecting your privacy. You will receive instructions from a W&M physician or nurse. For on-campus students, plans will be made for you to isolate for 10 days, either at your permanent home with family or on campus in Richmond Hall.
If you are an employee or a student who lives off campus and you have tested positive for COVID-19, please also vist ReportCOVID.wm.edu to initiate case management that will help you navigate living, study and work after a positive test result, while protecting your privacy. You should plan to isolate in your permanent home or off-campus residence.
While you are isolating at home you should:
- Stay home except to receive medical care
- Separate yourself from other people
- Monitor your symptoms
- Wear a mask over your nose and mouth
- Cover your coughs and sneezes
- Clean your hands often
- Clean all high-touch surfaces daily
- Follow the advice of your medical provider
COVID-19 Case Management at William & Mary
William & Mary has established a network of case managers to help members of the community navigate living, study and work after a positive test result, while protecting the individual’s privacy. Case managers will be assigned after you have completed the intake form at ReportCOVID.wm.edu. For students, case managers will serve as a point of contact throughout the isolation period, helping with the transition to isolation or quarantine housing as needed, and arranging for cleaning and disinfecting of campus spaces, among other assistance. For employees, they will help transition to remote work or leave, coordinate notification to departments and arrange cleaning and disinfecting. William & Mary will not identify the names of people who have contracted COVID-19 to the greater campus community.
For Residential Students Who Think They've Been Exposed
The Student Health Center has issued the following guidelines:
- Do not panic. Even those who have been infected by this virus generally have very mild illness.
- Stay in your room and minimize interactions with others. During any essential interaction -- including with your roommate -- you should maintain a 6-foot distance.
- Contact the Student Health Center or your medical provider for guidance.
After-Hours Resources for Students and Employees
Students who need care and suspect COVID-19 after-hours, please refer to the following contacts. These are also useful to faculty and staff members, who should contact their healthcare providers if they are feeling sick or suspect COVID-19. The Student Health Center has also issued a useful guide: Close Contacts and Potential COVID-19 Exposure (pdf).
For ambulance transport to the local hospital emergency room. The following information will be needed when you call: your name, location of and nature of the emergency, phone number you are calling from.
Free, available 24/7 for non-emergency questions. Please be aware that the Student Health Center will receive a report regarding this call to the Nurseline and that we may call you as a follow-up to your conversation with them.
Riverside Doctor's Hospital
1500 Commonwealth Ave., Williamsburg (4 miles from campus)
Sentara Williamsburg Regional Medical Center
100 Sentara Cir., Williamsburg (8.24 miles from campus)
120 Monticello Ave., Williamsburg (1 mile from campus)
Open Daily - 9 a.m. - 9 p.m.
Velocity Urgent Care
4374 New Town Ave., Williamsburg (2 miles from campus)
Open Daily - 8 a.m.- 8 p.m.