TimelyCare Quick Facts
TimelyCare is a confidential virtual health and well-being platform available 24/7 for W&M students and full-time faculty/staff.
Timelycare.com/wm or download the TimelyCare app to access care. You will use your W&M email/SSO (single sign-on credentials and DUO) for secure access to services.
Free, 24/7 access for employees to providers from anywhere in the U.S., regardless of insurance status.
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression. Unlimited access.
- Scheduled Counseling: Choose the day, time and mental health provider that works best for you Limited to 12 visits per academic year, resets in August.
- Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management and mindfulness. Unlimited visits.
- Psychiatry: Appointments are available through a referral code from the TimelyCare team or the Counseling Center.* Services based on needs. W&M's contract covers 4% of the campus population.
- Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content. Unlimited access.
- Appointments are available through a referral code from the TimelyCare team or the Counseling Center. Students may receive a referral after having a visit in-person at the Counseling Center or virtually with the TimelyCare team.
- Expectation: A psychiatrist is typically a physician with an M.D. or D.O. degree or an advanced practice nurse practitioner who can prescribe medications for psychiatric disorders. Typically, an initial visit lasts 40-60 minutes, and a general review of symptoms and history will take place to determine if medications are needed. Follow-up visits last an average of 15 minutes.
- Appointment Limits: Your provider will work with you to set a care plan and appointment scheduling. Ideally, for those who require long-term treatment, the goal is to begin the process of helping the patient get situated with a local in-person psychiatrist as TimelyCare provides treatment during this transition.
- TimelyCare does not perform neuropsychiatric testing for ADHD, neuropsychiatric and educational assessments to diagnose specific learning disabilities, nor psychological testing for personality disorders such as the MMPI.
- Because of federal telehealth regulations, TimelyCare providers are not able to prescribe controlled substances, including:
- Controlled substance stimulants for ADHD such as: Ritalin, Adderall, Vyvanse, Concerta
- Benzodiazepines: Xanax, Valium, Ativan, Klonopin
- Opioids/Opiates: Norco, Vicodin, Oxycodone.
TimelyCare Quick Facts