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Eligible Employees

Classified  |  Operational  |  Executive  | 12-Month Professional & Faculty | 12-Month Postdoc |  9-Month Professional, Faculty & Postdoc 

TimelyCare is a confidential, virtual health and well-being platform available 24/7 for William & Mary students, faculty and staff.

Log In or download the TimelyCare app to access care. You will use your W&M email/SSO (single sign-on credentials and DUO) for secure access to services.


Free, 24/7 access for employees to providers from anywhere in the U.S., regardless of insurance status.

  • TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression. Unlimited access.
  • Scheduled Counseling: Choose the day, time and mental health provider that works best for you Limited to 12 visits per academic year, resets in August.
  • Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management and mindfulness. Unlimited visits.
  • Psychiatry: Appointments are available through a referral code from the TimelyCare team or the Counseling Center.* Services based on needs. W&M's contract covers 4% of the campus population.
  • Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content. Unlimited access.

 Psychiatric Facts*

  • Appointments are available through a referral code from the TimelyCare team or the Counseling Center. Students may receive a referral after having a visit in-person at the Counseling Center or virtually with the TimelyCare team. 
  • Expectation: A psychiatrist is typically a physician with an M.D. or D.O. degree or an advanced practice nurse practitioner who can prescribe medications for psychiatric disorders. Typically, an initial visit lasts 40-60 minutes, and a general review of symptoms and history will take place to determine if medications are needed. Follow-up visits last an average of 15 minutes. 
  • Appointment Limits: Your provider will work with you to set a care plan and appointment scheduling. Ideally, for those who require long-term treatment, the goal is to begin the process of helping the patient get situated with a local in-person psychiatrist as TimelyCare provides treatment during this transition.
  • TimelyCare does not perform neuropsychiatric testing for ADHD, neuropsychiatric and educational assessments to diagnose specific learning disabilities, nor psychological testing for personality disorders such as the MMPI.
  • Because of federal telehealth regulations, TimelyCare providers are not able to prescribe controlled substances, including: 
    • Controlled substance stimulants for ADHD such as: Ritalin, Adderall, Vyvanse, Concerta
    • Benzodiazepines: Xanax, Valium, Ativan, Klonopin
    • Opioids/Opiates: Norco, Vicodin, Oxycodone.

Visit TimelyCare's website for additional information.