Employee Assistance Program (EAP)
Eligible Employees
Classified | Operational | Executive | 12-Month Professional & Faculty | 12-Month Postdoc | 9-Month Professional, Faculty & Postdoc
All health plans offered to employees and their dependents have employee assistance programs (EAPs). Included are up to four sessions at no charge.
EAP counselors are available to assist employees with problems related to addictions (alcohol, drugs, gambling), health, finances, housing, child care, elder care, spousal/child/parent abuse, workplace, retirement, family, legal, mental health, grief, or career planning.
In general, care must be authorized in advance. You or your eligible dependent will speak to an EAP specialist who will access your problem and coordinate assistance. Should your problem require mental health or substance abuse care, you will be referred to a provider, under your mental health and substance abuse benefit. Your EAP specialist or care manager will arrange for a referral according to your specific needs. Contact your plan's member services department for more information.
Want to use the Employee Assistance Program?
Benefits are dependent on health plan election:
COVA Care and COVA HDHP
Anthem Blue Cross and Blue Shield
Anthem EAP: 1-855-223-9277
Website: www.anthem.com/employer/eap/employee
Log in: Commonwealth of Virginia
COVA HealthAware
Aetna
Aetna EAP: 1-888-238-6232
Website: www.mylifevalues.com
Username: COVA Password: COVA
Kaiser Permanente HMO
Kaiser EAP: 1-866- 517-7042
Website: www.achievesolutions.net/kaiser
Sentara Health Vantage HMO (formerly known as Optima)
757-363-6777 or 1-800-899-8174
Website: www.optimaeap.com/
Username: COVA
Other Useful EAP Links and Numbers
- Anthem Crisis Line: 1-855-223-9277 (Press 1 for Crisis)
- Live Health Online-Anthem
