Office 365 Email
...because email is a must.
Let's face it, the world is dependent on email for communication. William & Mary is no exception. We have relied on Microsoft as a email service since 2010. In 2017, we transitioned our onsite Exchange servers to Microsoft Office 365, which is a Cloud service. Here's what you need to get started with Microsoft Office 365 Email.
Get Set-Up
Client InstallationOutlook desktop clients are available for both PC's and Macs.
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Online Access to OutlookYou can access your W&M email online several ways. Here are some options:
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Mobile SettingsWant to set-up email on your phone? Here's the settings you need:
Many of the Office 365 services have apps available for smartphones - including email! Find them in your iPhone App Store or Google Play store. Sign in with your W&M email address and you will be directed to the W&M authentication site. |
IMAP SettingsIMAP clients will need to be reconfigured with the following settings:
SMTP
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MacMailMacMail version 10.12 (Sierra) works with Office 365. Instructions for Setting Up MacMail 10.12 Note: In testing we have found that earlier versions of MacMail have problems loading emails and viewing shared Calendars. If you do not want to upgrade to 10.12, we recommend using the Outlook client or Outlook webmail (outlook.wm.edu) instead. |
Self-Directed Training
Training for Outlook covers both email and Calendar.
Outlook Quick Start GuideView or download the Outlook 2016 Quick Start Guide (pdf). |
Microsoft Support Quick StartMicrosoft's support site offers an overview of Outlook features with step-by-step instructions on their Outlook 2016 Quick Start webpage. |
Outlook Learning PathWalk through an in-depth training course at your own pace with the Outlook Learning Path (pdf). Or pick-and-choose topics that you are interested in by clicking on the lesson options. |
Microsoft Video TrainingSelect videos related to specific Outlook topics on the Outlook Video Training webpage. |
Lynda.com Video Training CourseLynda.com offers various high-quality video training sessions on the Office 365 Email & Calendar systems. You can go through cornerstone.wm.edu to access the videos, and it will be listed on your W&M training transcript.
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How To's
Set an Auto Reply
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Set an Auto Reply for a Departmental Mailbox
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Forwarding (Redirect your email to a different mailbox)You can forward your W&M email to another mailbox by setting-up a "Redirect Rule".
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Turn Off the "Focused" InboxOffice 365 automatically filters mail into a "Focused" mailbox or "Other". You can turn off that feature by following the Turn Off Focused Inbox instructions. |
Check Your Junk Mail Folder
More information available on Microsoft's Overview of the Junk Mail Filter support site. |
Block a Sender (Mark as Junk)Emails delivered to your Inbox, can also be routed Junk mail folder. Also, the sender of the emails can be blocked if you no longer wish to recieve emails from that account.
For the PC and Mac clients:
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Approve a Sender (Mark as Not Junk)Occasionally you may find an email in your Junk mail folder that isn't junk. You can move it to your Inbox, by marking it as Not Junk. From that point on, all messages sent from that address will be delivered to your Inbox.
For the PC and Mac clients:
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Request an AliasBy default, the W&M email addresses assigned to faculty and staff use the convention of WMuserid@wm.edu. Faculty and staff may request an alias for the default email address. For instance, if the default email address is txjefferson@wm.edu, an alias such as tom.jefferson@wm.edu or jefferson@wm.edu may be possible. If the requested alias is available, the WMuserid (txjefferson) would not change; however, email sent to tom.jefferson@wm.edu or jefferson@wm.edu would be directed to the mailbox. To request an email address alias, contact [[support]]. |
Recovering an Item
The recovered item will be restored to its original folder. If the item was in the Deleted Items folder, it will be restored to the Deleted Items folder. |
FAQs
What versions of the Outlook client will work with Office 365?
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Will POP be supported?POP will not be supported at W&M with Office 365. |
Are there any mailbox size limits in Office 365?There is a 50 GB size limit to regular mailboxes in Office 365. |
What options for email clients do I have on a Mac with Office 365?It depends on the version of your Mac's operating system. If you have:
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If I have a new Mac, how do I get Microsoft Office 365 on my computer?To have the Office 365 clients installed on your computer, contact Technology Support Center. In the meantime, you can go to office.wm.edu and use the web version of Office 365. |
For attachments, are there any blocked file types?In an effort to protect the William and Mary community from email borne viruses, Information Technology is removing self-executing attachments from emails sent to or from William and Mary email addresses. Attachments created in Microsoft Office will not be affected by these new restrictions. |
Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm