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eBill statement Frequently Asked Questions

What is an eBill statement?

eBill statement is a service provided to William & Mary students that allows students and their authorized users to view their bill electronically. Paper bills are not mailed to enrolled students.    An email is sent to all students and authorized users alerting them that a statement is available for viewing in the eServices system. (top)

When will I receive my bill?

William & Mary will generate the initial Fall semester eBill statement  mid-July with a due date at the beginning of August.  The initial Spring semester statement will be generated mid-December with a due date in early January.  Monthly statements are generated throughout the academic year to alert students of any outstanding balance or additional charges such as special class fees or other incidental charges.  Please note:  students enrolled in the Monthly Tuition Payment Plan will only receive the first eBill statement of the Fall and Spring semesters.  They will NOT receive a monthly statement thereafter.  For account activity, please review your 'Student Account Activity' in eServices.  Your Monthly TPP auto-adjusts throughout the semester for any charges or credits to your student account  after the initial semester eBill statement. (top)

How do I send an eStatement to my parents?

The student goes to eServices to authorize users to see and pay their bill. 

  • Access eServices through Banner self service at https://my.wm.edu
  • Select the "Student" folder tab
  • Select the "Student Account" option
  • Select the "eServices" option
  • Click on “Continue”
  • Select "Authorized Users" under the "My Profile Setup" menu on the right side of the screen
  • Enter the email address and access rights for each person you wish to authorize  (top)
How can I print and send a paper bill to someone?

Sign in to eServices via Banner self service and select 'My Account' from the gray horizontal bar at the top of the screen. Choose the date of the statement you wish to view . The eBill statement will open in a new screen which is available for printing. (top)

 How will I know I have a new eStatement?

Students and authorized users are sent an email alerting them that an eBill statement is available for viewing. (top)

What charges are included on my eStatement?

The initial bill each semester will generally include tuition, housing, meal plans, orientation fees (freshmen and first-time students) and health insurance (if insurance waiver has not been filed).  During the semester, additional charges could include:

  • special fees for labs, kinesiology or music classes
  • tutoring fees
  • library fines and fees
  • student health center charges
  • other  (top)
What will happen if I do not pay my bill by the due date?

Restrictive holds
 Restrictive holds are placed on all accounts with a balance of $100.00 or over if not paid by the initial eBill statement due date. This includes accounts on the W&M monthly payment plan that are past due. The restrictive hold will prevent transcripts from being issued and will prevent registration for any upcoming semesters.  In addition, W&M will withhold  the student's diploma and will not confer their degree. There are other offices that may place a hold on student account records, i.e. Parking Services, Student Health Center, Swem Library,  Accounts Receivable Office for Perkins loans, Registrar's Office, Dean of Student's office, Financial Aid and the various graduate schools. 

Online payments made through eServices are subject to an automatic hold removal process that runs in 20 minute intervals from 12:00 AM to 9:30 PM every day.

Late Fees/Collection Costs
 Payment of all W&M education expenses is the responsibility of the student. If a student fails to pay an amount owed, state law requires W&M to assess an administrative fee and/or late payment penalty. Students whose payments are received after the due date will be assessed a late payment fee of up to 10% of the outstanding balance (not to exceed $100) as prescribed in 2.2-4805 of the Code of Virginia.  Failure to receive a bill does not waive the requirement for payment when due and will not prevent the application of the late fee.  Further,  past-due accounts may be submitted to a private collection agency, Virginia debt set-off  or the Attorney General's Office for collection as well as credit bureau reporting. For more information, please see the Receivables and Collections Office site. William & Mary will recover all collection fees and attorney's fees from delinquent debtors. In addition to referral to an outside collection agency, registration for the current or future semester(s) may also be cancelled for non-payment. (top)

How do I pay my bill by credit card or electronic check (ACH)?
  • Credit card (Visa, Mastercard, AMX, Discover)  payments may be remitted through the eServices site.  There are no payments made via telephone or fax.  A nonrefundable service fee of 2.95% (minimum $3.00) is charged for all credit card payments. 
  • eCheck – electronic check payments (ACH debit from your checking or savings account) may be remitted through the eServices site with no fee added. Please verify with your banking institution, particularly credit unions, that your savings account will allow ACH debits. (top) 
How do I pay my bill from an overseas bank account?
  • William & Mary has partnered with Flywire to make your international payments safe and easy.
  • Flywire allows you to pay from almost any country and any bank.  Click or go to : wm.flywire.com to make your payment. (top)
When is my bill due?

Each eBill statement has a due date indicated on the billing statement.  The initial Fall semester bill is due on/around August 1st and the initial Spring semester bill will be due on/around January 1st. (top)

Where should check payments be sent?

Payments by paper check, cashiers check or money order should be sent to the William & Mary Bursar's Office/Student Accounts at the address listed below. Please remember to include the student ID on all checks submitted for payment.

William & Mary
Office of the Bursar/Student Accounts
P.O. Box 8795
Williamsburg, VA 23187-8795

Payments (cash or check only) may also be made in person at the W&M cashier's window located in the lobby on the lower level of Blow Hall. The hours of operation are Monday through Friday, 8:00 a.m. to 4:00 p.m. The cashier's window does not accept credit/debit cards. (top)

Where should overnight payments be mailed?

Payments mailed via overnight/next day service, certified or registered mail should be mailed to:

William & Mary
Student Accounts, 108 Blow Memorial Hall
262 Richmond Road
Williamsburg, VA 23186

 Please remember to include the student's ID number on all checks/correspondence sent to the College. (top)

What methods of payments are accepted?

Please see the list of available payment methods on the Student Accounts website. (top)

My domicile (residency) status is incorrect. Who do I contact?

A student may pay the in-state tuition rate when an 'Application to Determine Physical Residency and In-state Tuition Priveleges'  has been filed and approved by the Registrar's Office. Questions concerning your domicile status should be directed to the Registrar's Office at 757-221-2800 or email at [[registrar]]. (top)

What if I have financial aid or some other form of expected payment that is not listed on my billing statement?

Questions concerning your financial aid award amounts should be referred to the Office of Financial Aid.  Outside scholarship payment questions should be directed to the organization responsible for sending the payment. General account inquiries may be directed to the Office of Student Accounts. (top)

Can I get a paper bill?

We only send electronic bills to current students.  If you need a paper bill, please sign in to eServices via Banner self service and click on the 'My Account' selection from the gray horizontal bar at the top of the screen.  Choose the 'Statement' option from the drop down menu.  Choose the date of the statement you wish to view or view the most recent billing statement.  The eBill statement will open in a new screen which is available for printing. (top)

What should I do if I am expecting Financial Aid to cover my balance?

Please confirm through eServices that your authorized financial aid will pay your full balance due.  If your aid will cover your entire balance, you do not have to do anything further.  If your aid is NOT sufficient, you will be responsible to pay any amount not covered by your financial aid in full or you may enroll in a monthly payment plan to cover your remaining balance by the eStatement due date.(top)

How much is the late payment fee if I don't pay my bill by the due date?

Students whose payments are received after the due date will be assessed a late payment fee of up to 10% of the outstanding balance (not to exceed $100) as prescribed in 2.2-4805 of the Code of Virginia. (top)