Request IT - Instructions and Services

Attention: The Cherwell portal (support.wm.edu) is currently only being used for Lease Computer Orders or Renewals, Software License Orders or Renewals (Adobe, etc) and Computer Accessories. Please direct all other requests to gethelp.wm.edu. 

Request IT is a system for faculty and staff that allows customers to self-submit requests for selected IT services. For all other services and technical support, contact the Technology Support Center at 757-221-4357 (HELP), [[support]]. 

Request IT

Get Started using Request IT

1. Log in to Request IT by navigating to support.wm.edu
2. Click the Sign In button
3. Type your W&M Username and Password and click the Login button
4. Make a selection from the Home page by clicking on the appropriate icon
5. Fill in all appropriate fields
6. Click Submit (bottom of form) when you are finished.

Congratulations! Your request has been submitted.

Request IT Services

Use Request IT to: 

Links in this section provide additional information only.  Please login to Request IT to request service.

• Order a Leased Computer
• Order Discounted Software (for university-owned computers only)
• Request Microsoft Office
• Request a W&M Username (for a university affiliate, guest, etc.)
• Request Banner Access (Banner Admin and Finance Self-Service)
• Submit Project Requests
• Submit an IT approval request

Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm