Get Help

Technology Support Center

• For quick reference and self guided help, please use our Knowledge Base Articles or Browse our Service Catalog.
• For urgent support questions, please call the TSC at 757-221-4357 during normal business hours (M-F, 8am-5pm).
• To use our new online chat service, navigate to gethelp.wm.edu and use the Chat button in the bottom right corner. Thank you for your patience while we navigate a new chat system. If you have trouble please call the TSC at 757-221-4357. 
• We are also available by email at support@wm.edu. 
• Walk-in tech support is available in two locations:
  Jones Hall 201 during normal business hours Monday-Friday 8am-5pm.  
  Swem Library (1st floor - left side back desk) hosted by student technicians during the academic year, Monday-Thursday, 10am-7pm and Friday 10am-5pm. The Swem IT Help Desk is closed during the summer. 

Please see our Passwords and Login FAQ's for help with after hours password/account issues. 

Additional IT Support

Some specific IT Services have a direct line of support

Other Sources of Tech Support on Campus

Contact the Technology Support Center for technical issues, such as login and access problems or error messages.  For the "How do I..." or "What is this..."  type of support contact the following people/departments: