This page contains a variety of helpful links, resources and videos. If you need additional assistance or have questions that you weren't able to answer with these helpful resources, please contact the William & Mary UHCSR Student Insurance Coordinator.
Frequently Asked Questions: Questions we hear a lot!
Glossary: To make student health insurance jargon as clear as possible so that you understand your student insurance.
Health Insurance 101: A generic overview of health insurance types and terminology
Question & Answers about Health Insurance: A consumer guide offering general information & answering frequently asked questions.
Helpful Videos: To learn more about your Student Health Insurance Plan and to better understand how to access valuable information.
What are Deductibles, Coinsurance and Copays?: Explains how deductibles, coinsurance and copays work.
What is an EOB?: Explains the Explanation of Benefits (EOB) that you receive once your claims is processed.
UHCSR Health Insurance for International Students: A welcome message from UHCSR to our insured International Students with information on how to access key services of your health insurance plan.
My Account 2018: Learn about the new features of the UHCSR My Account, our online self-service web portal.
How to create UHCSR My Account: Learn how easy it is to create your UHCSR MyAccount to manage your healthcare 24/7.
How to Request Insurance ID Card: Learn how to access your UHCSR ID Card.
How to find a Provider and Cost Estimator: Learn how to use the Cost Estimator tool to find an approximate cost for a service/treatment with a particular provider.
How to check claims status: Learn about claim status, claims letters and manage or submit accident details.
How to submit a PRA: Learn how to file a PRA (Personal Representative Appointment) so that someone you trust like a parent/guardian or spouse can act on your behalf to assist you with insurance matters.
How to submit a Claim: Learn how to submit a claim so that you can request reimbursement for your claims that you've paid for directly to the healthcare provider.
How to submit Accident Details: Learn how to submit accident details so that your claims will not be delayed or denied. UHCSR needs more information about the nature of the accident/injury to determine if there is a separate responsible third-party or if your health plan is the primary payee.
How to access IRS Form (1095-B): Learn how to access your 1095-B, health insurance tax form, which you will use to verify on your tax return that you have at least minimum qualifying health insurance coverage.
Who is OptumRx?: Learn about OptumRx, your pharmacy care services manager.
What is Prior Authorization?: Find out what prior authorization is and what you may need to do before filling your prescription.