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Services

What we do

The University Ombuds supports effective communication between faculty, employees and the university, working with groups and individuals alike. The ombuds advocates for fair treatment for all members of the W&M campus.

The Ombuds will...
  • Listen
  • Serve as a neutral party in resolving conflict
  • Present resources and options
  • Offer communication coaching
  • Recommend changes in policies & procedures to appropriate campus unit
  • Report trends and patterns to administration
The Ombuds will not...
  • Replace or supersede existing channels for grievances, complaints, or appeals
  • Offer legal advice 
  • Breach confidentiality or anonymity without permission*
  • Testify in any formal or adjudicative process
  • Conduct formal investigations
  • Serve as an agent of notice for the University
  • Change or overturn institutional decisions
The Ombuds should be contacted:
  • To discuss a situation with a neutral party; or
  • When other organizational channels have not provided satisfaction

*Confidentiality and anonymity are not possible when imminent harm is threatened.