ESI will electronically monitor the level of toner for devices participating in the program (except Ricoh copiers). Once the toner level reaches a predetermined level (typically around 25%), a member of the ESI supply team will email you. Please respond to the ESI email stating you would like toner to ship. The shipment will be delivered by UPS directly to your department.
Supplies provided for devices participating in the program include toner and maintenance by ESI in conjunction with W&M IT. Departments with Dell printers can request a quote from W&M IT by emailing [[support]]. If your department has purchased another brand copier, outside of W&M, all supplies are the responsibility of the department. Please note, in all instances paper and staples are the responsibility of each department.
|Type of Toner||Frequency||How to Order|
|Xerox||Auto-monitored||Receive email from ESI when toner is needed, reply requesting toner. Ships directly to your department.|
|Ricoh||As needed||Order via Request IT. ESI will ship toner directly to your department.|
|Printer||Auto-monitored||Receive email from ESI when toner is needed, reply requesting toner. Ships directly to your department.|
|Non-participating devices*||As needed||Responsibility of the department. Dell toner quotes can be requested by emailing [[support]].|
*Not in Print Management program
|Model||K-Standard||S-Saddle Stitch||T-Booklet Maker|
|Staple Part #||410802||412874||415010|
To order staples for Xerox and Ricoh machines, please contact Antoinette Royster at 757-217-1736.