Contact the Financial Aid Office

Everyone’s circumstances are different. Please contact our office if your inquiry requires a more individualized review. We are committed to providing thorough and timely responses to your questions.

To ensure the privacy of your information, all William & Mary students and parents will be required to provide a Passphrase before discussing specific details of a student record and the student's W&M ID number.

Please email [[finaid]] or call 757-221-2420 for general financial aid questions.
For student employment questions, please email [[studentemploy]].
For department award questions, please email [[deptaward]].
For billing, refund or 1098-T tax form questions, contact Student Accounts at [[bursar]].
For CSS Profile questions, please contact the College Board at 844-202-0524.
For FAFSA questions, please contact Federal Student Aid at 800-433-3243.
You can also contact our financial aid counselors or operations team.

We follow the guidelines for financial aid professionals outlined by the National Association of Student Financial Aid Administrators.

Document Submission Options

Be sure to include the student's name, W&M ID number and Passphrase (parents and students will have different passphrases) in all correspondence.

Online via Box

Box is the only option for online submission. For security reasons, we cannot accept documents that are submitted as email attachments.
Fax

757-221-2515
Mail

P.O. Box 8795, Williamsburg, VA 23187-8795
In-Person or Surface Carrier

Blow Memorial Hall, Room 124, 262 Richmond Road, Williamsburg, VA 23185

In-Person Appointments

Our office is located at 124 Blow Memorial Hall, and you are welcome to stop by Monday through Friday from 8 a.m.-noon and 1-5 p.m. for assistance with your questions.

Depending on the nature of your inquiry and/or the volume of requests, you may be advised to make an appointment.

Document Submission Options

Online via Box

Fax

Mail

In-Person or Surface Carrier

In-Person Appointments