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Contact the Financial Aid Office

If you have general questions about your financial aid, please call us at (757) 221-2420 or email us at [[aid]].  We are located at 124 Blow Memorial Hall. To better serve the student and protect the information, all William & Mary students and parents will be required to provide a passphrase before discussing specific details of a student record.  

If you have questions about your BILL, your REFUND, or your 1098-T tax form, please [[bursar, contact Student Accounts]].

Our fax number is (757) 221-2515. When submitting documents by fax, please be sure to include a cover letter with the student name and 93#. Please allow one to two business days for your fax to be logged in to our system.

Documents can also be submitted in our secure one-way dropbox. When submitting documents to dropbox, please be sure to name the file as last.first.930000000.filetype (if you upload a password-protected document, we will not be able to access it). Please allow one to two business days for your document to be logged in to our system.

Our mailing address is PO Box 8795, Williamsburg, VA 23187-8795.

Our physical address is Blow Memorial Hall Room 124, 262 Richmond Road, Williamsburg, VA 23185.



Undergraduate Counselor for students with last names A, B, S-Z
Customer Service Manager & Website Administrator
[[mjfranks, Melissa Franks, Assistant Director]]

Undergraduate Counselor for students with last names C-Kh
[[pmremmert, Paul Remmert, Assistant Director]]

Undergraduate Counselor for students with last names Ki-R
Student Employment Manager
[[gjanderson, Ginia Anderson, Assistant Director]]

Graduate student counselor: Online Programs & Graduate School of Business
Student Loans
[[jmmeie, Jennifer Meier, Senior Assistant Director]]

Graduate student counselor: Law, School of Education (Non-online), Graduate Arts & Sciences, VIMS
[[kwketterman, Kimberly Ketterman, Assistant Director]]

Operations Team

Joe Dobrota, Director
[[jdobrota, Dr. Dobrota]]

Meriann Reid, Associate Director of Operations
[[mwreid, Mrs. Reid]]

Amy C. Banks, Program Support Technician, Data Processing
[[acburk, Ms. Banks]]

Kensa Gilliam, Funds Compliance Specialist; Student Employment Coordinator
[[kzgilliam, Ms. Gilliam]]

Janni R. Ramirez, Loan Specialist
[[jrrami, Ms. Ramirez]]

Vacant, Customer Service Lead
[[finaid, Financial Aid]]

Vacant, Customer Service Specialist
[[finaid, Financial Aid]]

If you have concerns relating directly to the CSS Profile or the FAFSA, you may need to contact them for assistance.

FAFSA:  1-800-433-3243

The College Board/CSS Profile:  1-844-202-0524