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Grievance Procedure

Operational and Classified Staff

The grievance procedure is a process through which an eligible employee can bring workplace concerns to upper levels of management. This is a more formal process which is outlined in the DHRM Grievance Procedure Manual (pdf). Failure to follow these strict procedures will forfeit your right to this process.

A grievance can have up to four phases:

  1. The management resolution steps;
  2. Qualification for hearing;
  3. Hearing;
  4. Review of the hearing decision.

Not all grievances qualify for a hearing. For example, under the grievance statues, grievances that relate solely to layoffs, transfers, assignments, or the content of personnel policies, cannot proceed to a hearing. On the other hand, some issues are automatically qualified for hearing, such as formal discipline or dismissal for unsatisfactory performance. Attorneys serving as Administrative Hearing Officers conduct hearings in qualifying grievances.

The Office of Employment Dispute Resolution provides additional information regarding the Grievance Procedure. If you have questions or need assistance, contact Debi Jarvis, Manager of Employee Relations at 757-221-1260 or [[dpjarvis]].