Service Requests

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Emergency Services (24 Hours/Day, 7 Days a Week)
Fire or Life-Threatening Call 911 W&M Police Department 757-221-4596	Non-Residential Building Access 757-221-2270 Residential Building Access Help from Residence Life
Emergency Service Request (see descriptions below of types of requests) Call Work Control at 757-221-2270

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Non-Emergency Services (Business Hours)
W&M Faculty, Staff & Students Submit a Service Request	W&M Guests 757-221-2270 or [[workor]]

Submitting Service Requests

Use the list below to determine the issue and action that needs to be taken. Please call 221-2270 for emergency or urgent work requests. For all others, submit a request using the Facilities Operations online maintenance management system:

Submit a Non-Emergency service request

The use of foggers (aerosol insecticides or "bug bombs") is strictly prohibited in all student rooms, suites, and apartments. These products can pose serious health and safety risks, including fire hazards and adverse chemical exposure. This policy is in place to protect the well-being of all residents and is enforced in coordination with Environmental Health & Safety (EH&S).

If you are experiencing a pest issue, please submit a maintenance request so that our trained staff can assist you appropriately.

Schedule a Pest Control Appointment

Tent, Platform & Amusement Device Permit Applications

Emergency Requests

A single-column table presents a collapsible list of service request types and appropriate options.
Do you have a life-threatening problem or a security or safety hazard problem? These scenarios are an emergency request. Emergency response time is immediate (within 30 minutes). Contact Work Control at 221-2270 or dial 911.
Is the problem causing damage to a facility? This scenario is an emergency request. Emergency response time is immediate (within 30 minutes). Contact Work Control at 221-2270.

Urgent Requests

A single-column table presents a collapsible list of service request types and appropriate options.
Does the problem have the potential to cause damage to a facility, equipment, or experiment? This scenario is an urgent request. Urgent response time is within 4 hours to stabilize and three days to repair. Contact Work Control at 221-2270.
Do you have a clogged toilet, and are there no other restrooms available? This scenario is an urgent request. Urgent response time is within 4 hours to stabilize and three days to repair. Contact Work Control at 221-2270.
Are you experiencing extremes in temperature in your space? This scenario is an urgent request. Urgent response time is within 4 hours to stabilize and three days to repair. Contact Work Control at 221-2270.

Routine Requests

A single-column table presents a collapsible list of service request types and appropriate options.
Facilities Operations Advisory Facilities Operations may procure parts, materials or equipment as needed to maintain building systems such as HVAC, electrical and plumbing. Routine maintenance materials costing less than $1,000 may be purchased without prior approval from index holders. For billing questions, please contact FM Fiscal Operations or Work Control.
Do you need the walls in your office patched and repainted? This scenario is a routine request involving building maintenance and repair. Work completion time is 20 business days. Submit an online service request
Do you have locks that need to be re-cored or changed, or have new keys made due to an approved move or relocation? This scenario is a routine request involving building maintenance and repair. Work completion time is 20 business days. Submit an online service request
Do you have a sticky window or door? This scenario is a routine request involving building maintenance and repair. Work completion time is 20 business days. Submit an online service request
Do you have a slow-dripping faucet? This scenario is a routine request involving building maintenance and repair. Work completion time is 20 business days. Submit an online service request

Planned or Uncategorized Requests

A single-column table presents a collapsible list of service request types and appropriate options.
Do you need an estimate? This request is planned or uncategorized for additional support outside of regular building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.
Do you have locks that need to be re-cored, changed or new keys made as a result of a department need? This request is planned or uncategorized for additional support outside of regular building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.
Do you need to alter or renovate your space? This request is planned or uncategorized for additional support outside of regular building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.
Do you need support for an event? This request is planned or uncategorized for additional support outside of regular building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.

Emergency Services (24 Hours/Day, 7 Days a Week)

Fire or Life-Threatening

W&M Police Department

Non-Residential Building Access

Residential Building Access

Emergency Service Request

Non-Emergency Services (Business Hours)

W&M Faculty, Staff & Students

W&M Guests

Submitting Service Requests

Tent, Platform & Amusement Device Permit Applications

Emergency Requests

Do you have a life-threatening problem or a security or safety hazard problem?

Is the problem causing damage to a facility?

Urgent Requests

Does the problem have the potential to cause damage to a facility, equipment, or experiment?

Do you have a clogged toilet, and are there no other restrooms available?

Are you experiencing extremes in temperature in your space?

Routine Requests

Facilities Operations Advisory

Do you need the walls in your office patched and repainted?

Do you have locks that need to be re-cored or changed, or have new keys made due to an approved move or relocation?

Do you have a sticky window or door?

Do you have a slow-dripping faucet?

Planned or Uncategorized Requests

Do you need an estimate?

Do you have locks that need to be re-cored, changed or new keys made as a result of a department need?

Do you need to alter or renovate your space?

Do you need support for an event?