William & Mary

FAQs by Topic

Find the answer to your question

You've got lots of questions and we've got lots of answers.  Here are the most popular topics that we get questions about. 

Accounts & Passwords

WMuserid Account Activation/Inactivation
Logins & Passwords
I received an email asking for my WMuserid and Password (aka Phishing)


What is Authentication? 


Reset your Banner password
Reports from Banner
Banner Questions & Support

Computer Labs (PAC Labs)

Troubleshooting & Assistance
Connect to a Printer

Course Evaluations

Faculty FAQ
Student FAQ
Who do I contact for questions? (Eval Administrators & Support, bottom of page)


Exchange How To's (Fac/Staff) (Auto-Replies, Forwarding, etc.)
WMApps (Students)
Create a Listserv

Extended Absence

Set-up Auto Replies for Email
Extended Absence Greetings for Voicemail (towards bottom of page)

File Sharing & Storage

Which storage drives do I have access to?
Mapping to Network Storage Drives
(H: Drive, G: Drive)
Academic Storage (AC Store)
File Sharing for Sensitive Data (Box)

Internet Access

I just got to campus and I can't get to the Internet (Authentication)
Connecting to the Wireless Network
Guest Access to Internet
Gaming systems
Penalty box


Regularly Scheduled System Back-Ups

Phones - Campus Phone System

Extended Absence Greetings for Voicemail (towards bottom of page)
How do I use the phone?
My phone is not working
Reset your Voicemail Password
Students - Landline Service
Students - RA Phone Service


Printer Troubleshooting
Connect to a PAC Lab Printer
Connecting a new printer to the network


Top 10 List of Ways to Stay Secure
Tivoli Endpoint Manager
I received an email asking for my WMuserid and Password (aka Phishing)
Penalty box


Software Available at W&M
Get your new computer set-up (Order Discounted Software)
Installing Mathworks/MatLab - Faculty PC, Student PC, MacsOffice 365 for Personal Use


Survey Services
Creating Forms (Tribe Responses)


How to connect to the wireless network
Connecting Gaming Systems & Wireless Printers
Wireless Network FAQ

Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 208, Monday - Friday, 8:00 am - 5:00 pm