Big Fix
Formerly known as Tivoli Endpoint Manager
Big Fix is a patch management software suite that allows Information Technology to deploy patches and updates to campus-owned computers for third party applications. Third party applications include Adobe, Flash, Firefox, Shockwave and Java.
Keep your computer secure
Keeping your applications up-to-date ensures your computer is not vulnerable to various Internet threats. New vulnerabilities are discovered every month. Failure to keep all applications up-to-date can place everyone on the network at risk. Big Fix allows IT to automatically push the appropriate patches and updates to your computer once each has been evaluated.
Installation
Big Fix will be automatically installed on all Windows computers managed by IT. If you have a college-owned Mac, you can manually download Big Fix to your computer.
The icon, 
, in your taskbar (Windows) or menu bar (Mac) indicates that Big Fix has been installed and is running. If an upgrade to software requires your machine to restart, you will be presented with a message that lets you choose when to restart your computer.
I'm being prompted to restart my computer by Big Fix. Should I restart?
Yes. This software is managed by William & Mary IT engineers and a request for a restart means their is a critical update that needs to be installed on your computer.
How does Big Fix know which updates and patches to apply?
Big Fix creates an inventory of software installed on each computer. This inventory is automatically compared against a list of available updates.
How is this different than the other updates IT pushes out?
Big Fix will handle patching of third party applications like Adobe Acrobat, Flash and Firefox into addition to patches for Windows and other Microsoft products.
I have a MAC. Does this affect me?
Big Fix is available for Macs and may be downloaded. The client is only licensed for use on university owned computers.
What happens if I don't install Big Fix?
If you have a computer managed by IT, Big Fix will be installed automatically. It isn't a requirement for any other computers. But it is your responsibility to keep current with security updates needed for your computer.
Questions?
Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm
