Skip to main content
TimelyCare
Virtual Mental Health & Wellbeing Support
Our partnership with TimelyCare grants students 24/7 access to virtual health and well-being care. There is no cost for these services for students who have paid the Health & Wellness fee.
William & Mary Students have access to:
- Talk Now
Unlimited on-demand emotional support. Available 24/7 to W&M students throughout the world, to talk about anything, including anxiety, relationships, depression, and school-related stressors. This can be a supplement to therapy or a standalone intervention. It is unlimited. - Health Coaching
Unlimited access to scheduled health coaching, available to all W&M students throughout the world. Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness. This can be a supplement to therapy or a standalone as well. It is unlimited. - Scheduled Counseling Sessions
Limited to 12 sessions per academic year. Available to all W&M students throughout the United States. Choose the day, time (including evening and weekend availability), and a mental health provider that works best for you. Students can review bios, specializations, and identities of the providers to find a good match. Over half of TimelyCare providers hold a BIPOC identity. All providers have training in the diverse needs of college students. This service is best for students seeking ongoing counseling services over multiple appointments. Sessions are 50 minutes and students can receive up to 12 appointments throughout the calendar year, which resets each fall. Students cannot engage in concurrent individual therapy with a provider at the W&M Counseling Center and scheduled ongoing therapy through TimelyCare. - Self-Care Journeys
Explore resources for time-management, living substance-free, sleep, anxiety, depression, and more within TimelyCare's Self-Care Journeys.
Frequently Asked Questions
What is TimelyCare?TimelyCare is a virtual health and well-being platform available 24/7, 365 days a year. |
Who can use TimelyCare?Any enrolled William & Mary student can use TimelyCare. Scheduled counseling is available wherever you are in the US, and Health Coaching and TalkNow services are available wherever you are around the world. Additionally, TimelyCare provides live translation for over 250 languages. |
How do I access TimelyCare?Register for TimelyCare by downloading the app or visiting timelycare.com/wm. Registration takes only a few minutes, and once you’re active, you can access provider care and their additional resources. |
How much does a visit cost?There is no cost for students who have paid the Health & Wellness fee. |
I already have insurance. How does TimelyCare benefit me?With TimelyCare, you have free access to providers from anywhere in the United States. You will not be asked for your insurance information. So, you’ll never have to spend time or money looking for care, whether you’re on or off campus. |
What about my privacy?TimelyCare values the privacy of students and the confidentiality of the personal health information entrusted to their providers. To protect this privacy, policies and procedures are in place that limit disclosure of personal information to only those to whom the student has given permission, and/or those required by law or public safety. TimelyCare providers securely send records to be electronically filed at William & Mary Counseling Center. |
What can I be treated for?TimelyCare’s providers can offer support for a wide range of common stressors and mental health concerns, and after talking with you, will together decide on the best course of treatment. |
Can I download the app, even if I don’t need to use it immediately?Yes, we encourage all students to download the app, so if you ever need it, you will be registered and ready to use it quickly. It only takes a few minutes to download the app and register. |
Who can I contact if I'm having trouble logging in?For questions about the service or IT support, call 1-833-4-TIMELY. |