Support

Devices participating in the Print Management Program will receive support and maintenance included in the cost per page.  To submit a support request, please visit Request IT or contact the Technology Support Center (TSC) at (757) 221-4357 or [[support]].  When requesting support, please provide your ESI ID# found on your device.

Print devices that are not covered under the Print Management Program should contact the TSC.  If it is not an IT related issue we will outsource the repair to ESI.  The rates for repair under ESI are in the chart below:

Device Travel Charge Hourly Rate (1 hour minimum) Additional Time Parts
Printers $40.00 $80.00 After 1st hour, charged in 15 minute increments Billed for replacement parts
Copiers $40.00 $100.00 After 1st hour, charged in 15 minute increments Billed for replacement parts

Desktop inkjet printers are not supported by the College nor ESI.

Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | support@wm.edu | Jones 201, Monday - Friday, 8:00 am - 5:00 pm