Current Projects & Initiatives

Constituent Relationship Management (CRM) Implementation

The College of William & Mary began implementing the system components of an enterprise-wide CRM in Fall 2015 with partners ACF Solutions, Salesforce Foundation and TargetX. The multi-year project focuses on two areas: student and advancement. The student area will focus on implementing the online application and recruitment modules for TargetX. The advancement area will center around event and marketing management and building an online alumni community and the implementation of Advancement Connect.

Visit our Building Bridges website for details about the CRM initiative at W&M.

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Data-Informed Decision Making

William & Mary has a wealth of data that is currently used for ongoing operations but not being explored effectively to make strategic decisions for the future. Many of our peer institutions are using data-informed decision making to improve student retention, predict success of applicants, determine optimum tuition rates, predict adoption of academic programs, and many other key areas of interest. W&M IT is moving forward in a multi-year process of identifying appropriate tools and data platforms, gathering data from disparate sources, cleansing data to mitigate inaccuracies, and establishing data governance procedures to facilitate the use of college data for strategic decision making.

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Identity Management

To manage the needs of W&M's ever-growing population, IT has recently purchased a commercial alternative to our current homegrown identity management system. IT is now reviewing current policies and building the foundation needed to start implementation of the new system.

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Migrating to the Cloud

Moving traditionally local technology services to cloud-hosted environments has been a standard course of action in W&M IT for several years now. The Business Innovation Initative has reinforced this movement by recommending a migration of IT services to the cloud as part of a strategic initiative for the university.

Recently, IT took Blackboard, FAMIS (Facilities Management), Studio Abroad (Study Abroad), Symplicity Accomodate (Accessibility Services), Performance Management, and Travel Management to the cloud.  Soon systems for Employee Training & Development and email will also move to the cloud.

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Windows 10

W&M IT is working on incorporating Windows 10 into the desktop image for faculty and staff computers and laptops. Device security, data protection, software integration, and system capatability are being evaluated as we work towards bringing Window's newest operating system onto campus. Windows 10 is starting to be incorporated in fac/staff computers on the ESP leasing program and on podium and lab computers in 2017.