Get Help
So you're stuck, huh? Don't worry - it happens to the best of us. We're here to help get you back on track.
Technology Support Center
- For all support questions or issues, please email support@wm.edu.
- For urgent support questions, you may call the TSC at 757-221-4357 or message us via our support chat during normal business hours (M-F, 8am-5pm).
- Walk-in tech support is available in two locations. We are available in Jones 201 during normal business hours. Email support@wm.edu or call 757-221-4357 for assistance. Student technicians are also available in Swem Library during the academic year (1st floor - back desk) Monday-Thursday, 10:00am-5:00pm and Friday, 10:00am-5:00pm.
If there is a system-wide IT emergency after hours, contact the W&M Police Department for support at 757-221-4596.
Support Chat
Chat will be available during normal business hours for the Technology Support Center, which is Monday - Friday, 8am-5pm, except holidays. Chats conversations are recorded and saved for 90 days for service records and quality assurance.
Additional IT Support
Some specific IT Services have a direct line of support
| Service | Contact |
| Classroom Technology Support | 757-221-3011 |
| HPC Help | HPC Help Desk |
| Mason IT | 757-221-3401 |
| Report Spam/Phishing | Spam/Phishing Website [[abuse]] |
| Request Selected IT Services | Request IT |
Other Sources of Tech Support on Campus
Contact the Technology Support Center for technical issues, such as login and access problems or error messages. For the "How do I..." or "What is this..." type of support contact the following people/departments:
| Service | Contact |
| Banner Operational Support | Consult Website Listing |
| Career Center - Simplicity | |
| Cascade Websites | Cascade Website [[creative]] |
| Course Evaluations | Course Eval Administrators & Support |
