FAQ's - Miscellaneous

 

Why do I have a “CA” hold on my account?  All delinquent student accounts are forwarded to the University Receivables & Collections Office at the end of each semester where a “CA” hold will be automatically placed on your account until the debt is paid in full.  When reviewing your holds, the name of the collection agency and their toll free phone number will be provided to you so you may contact them to either pay your bill in full or work out suitable payment arrangements.  The College of William and Mary will NOT remove your “CA” hold until the delinquent debt has been paid in full.    

Why do I have a “C1” hold on my account? All delinquent student accounts are forwarded to the University Receivables & Collections Office where a “C1” hold will be placed on your account until the debt is paid in full.  This is a restrictive hold.  A letter will be mailed to your Banner mailing address regarding the past due charges.  The letter will include information regarding nonpayment of the account and when it will be forwarded to a private collection agency or the Office of the Attorney General for collections.  The College of William and Mary will NOT remove your “C1” hold until the delinquent debt has been paid in full.

Can I pay my bill at the W&M Cashier's Office once my account has been sent to a private collection agency or the Office the Attorney General?  No.  Once your account has been sent to a private collection agency or the Office of the Attorney General, you must contact the phone number provided to you on your hold screen and pay the appropriate agency directly. 

Does the College of William and Mary offer a payment plan for delinquent accounts? The College of William and Mary will, in some instances, offer a student an opportunity to pay by signing a Promissory Note.  The Promissory Note is offered on a case by case basis depending on the timing of when funds will be available.  The promissory note is not to be used for extended periods of time.