Contact the Financial Aid Office

If you have general questions about your financial aid, please call us at (757) 221-2420 or email us at [[aid]].  We are located in 208 Blow Memorial Hall.

If you have questions about your BILL or your REFUND CHECK,  or 1098-T tax form please [[bursar,contact Student Accounts]].

Our fax number is (757) 221-2515.  When submitting documents by fax please be sure to include a cover letter with the student name and 93#.  Please allow one to two business days for your fax to be logged in to our system so that our staff can verify if it was received.

Our mailing address is PO Box 8795, Williamsburg, VA 23187-8795.

Our physical address is Blow Memorial Hall Room 208, 262 Richmond Road, Williamsburg, VA 23185.

PLEASE INCLUDE THE STUDENT'S ID NUMBER IN ALL EMAILS AND PHONE MESSAGES AND ON ALL FAXES AND OTHER CORRESPONDENCES.

Counselors

Ed Irish, Director
Counselor for undergraduate students with last names A&B, and all St. Andrews students
[[epiris, Mr. Irish]]

Kimberly Ketterman, Assistant Director
Counselor for undergraduate students with last names C-Kh
[[kwketterman, Mrs. Ketterman]]

Ginia Anderson, Assistant Director
Student Employment Manager
Counselor for undergraduate students with last names Ki-R
[[gjanderson, Ms. Anderson]]

Melissa Franks, Assistant Director
Customer Service Manager & Website Administrator
Counselor for undergraduate students with last names S-Z
[[mjfranks, Mrs. Franks]]

Jennifer Meier, Senior Assistant Director
Counselor for graduate students and student loans
[[jmmeie, Mrs. Meier]]

Operations Team

Meriann Reid, Associate Director of Operations
[[mwreid, Mrs. Reid]]

Amy C. Banks, Program Support Technician, Data Processing
[[acburk, Ms. Banks]]

Eric Elkins, Funds Compliance Specialist; Student Employment Coordinator
[[erelkins, Mr. Elkins]]

Janni R. Ramirez, Loan Specialist
[[jrrami, Ms. Ramirez]]

Kensa Gilliam, Office Manager
[[kzgilliam, Ms. Gilliam]]

Brenda Borden, Customer Service Specialist
[[bhborden, Mrs. Borden]]


If you have concerns relating directly to the CSS Profile or the FAFSA you may need to contact them for assistance.

FAFSA:  1-800-433-3243

The College Board/CSS Profile:  1-844-202-0524