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COVID-19 Case Management & Housing

William & Mary has established a network of case managers to help members of the community navigate living, study and work following a positive COVID-19 test result, while protecting the individual’s privacy.

The first step is to complete the positive case form at

The form asks basic questions about whether you are a student, faculty or staff member or contractor as well as whether you are currently experiencing symptoms of COVID-19. It also asks the dates of your COVID-19 test and when you received results and basic information about any areas of campus you frequent, in order to rapidly deploy cleaning and disinfecting crews.

Quarantining off-campus? View the W&M Off-Campus Quarantine Guide for Students.

Shortly after you complete the Report COVID-19 form, a case manager will contact you. For students, case managers will serve as the main point of contact throughout the isolation period, helping with the transition to isolation or quarantine housing as needed, and arranging for cleaning and disinfecting of campus spaces, among other assistance.

For employees, case managers will help transition to remote work or leave, coordinate notification to departments and arrange cleaning and disinfecting, among other help.

Exemptions: Consistent with the CDC’s guidelines for fully vaccinated people, William & Mary is exempting fully vaccinated faculty, staff and students from participation in prevalence and census testing and quarantine if identified as a close contact and asymptomatic. Visit the W&M COVID-19 vaccination page for more information.

The COVID-19 management form generates a case number (unrelated to student/employee 930 numbers) that will be used as an identifier internally to protect the privacy of the COVID-19-positive community member. William & Mary will not identify the names of people who have contracted COVID-19 publicly or to the greater campus community.

Quarantine & Isolation Housing: Richmond Hall & Other Facilities

Richmond Hall was designated as quarantine/isolation housing for residential students at the university because each room offers the individual air handling system and private bathroom that are recommended for quarantine and isolation housing. William & Mary has also contracted with local hotels to expand isolation and quarantine capacity should the university need additional space.

Remote access to classes and classwork will be made available whether students quarantine or isolate in the university’s facility or at home. Any student who wishes to return home to receive care or complete their quarantine or isolation may do so.

Room Assignments

Assignment to quarantine/isolation housing will be made through the Student Health Center. As a broad guideline, any residential student who tests positive for COVID-19 will be assigned to isolation housing in Richmond Hall or another facility for about 10 days depending on the progression of their symptoms, if any. Students in isolation housing may be assigned a roommate, as COVID-19-positive cases can share with COVID-19-positive cases.

Individuals identified as close contacts will be assigned to quarantine for 10 days in Richmond Hall or elsewhere. Students in quarantine housing will be in single rooms without a roommate until their COVID-19 status is determined (positive or negative). Students will be tested approximately 5-7 days into quarantine. Quarantining students who test positive may be moved to isolation housing within Richmond Hall or elsewhere.

Visual representation of a 14-day supply of items students should have packed in the event they must isolate or quarantine.What’s supplied at Richmond Hall and other facilities: Furniture, bath and bed linens, soap, mini-refrigerator, microwave and WiFi.

What residents need to bring: Students should be prepared with clothes, personal items, books, computer, cell phone, chargers, etc. for approximately 10 days.

Students who are COVID-19 positive will be transported to Richmond Hall or another facility by a William & Mary staff member authorized to move students. Students may not bring their personal vehicles.


The medical team at the Student Health Center will make regular calls to check on all students assigned to Richmond Hall and additional quarantine/isolation housing, and support personnel will be onsite at Richmond Hall during the day and on-call overnight.

William & Mary has developed a case management system that pairs a point of contact with students who test positive for COVID-19 or are identified as a potential exposure to COVID-19. The case manager can help students arrange remote study and coordinate with other offices of William & Mary during their time in isolation or quarantine.

All Wellness Center remote resources are available to students during their stay, including virtual wellness classes, art therapy and meditation. Virtual counseling sessions through the W&M Counseling Center are also available.

Rooms are fully sanitized after each use, using the decontamination protocols put in place by Environmental Health & Safety.


Residents order their meals from the Commons Dining Hall menu using their meal plans. Lunch is delivered between 11 a.m. and 1 p.m. Dinner is delivered between 5 p.m. and 7 p.m. along with breakfast for the following day.

In addition, there is a list of sundries and personal items, to include quick meals, that may be purchased using Dining Dollars or Express (similar to the way you would purchase such items at the C-Store or Student’s Exchange).

Dining Dollars may also be used to order pizza, and students may opt to use services such as DoorDash or other restaurant delivery services at their own expense, just as they would in their residence hall.

Visitors & Deliveries

While at Richmond Hall or another quarantine/isolation venue, as part of the university’s Healthy Together Community Commitment, students are restricted to their rooms, whether they are in quarantine or isolation.

No visitors are allowed at Richmond Hall, but students may receive deliveries. Staff receive deliveries from 10 a.m. to 8 p.m. daily and deliver to a resident’s personal room via no-contact-delivery.

Returning to Campus & Classroom

Students, faculty and staff who test positive for COVID-19 must self-quarantine or isolate for 10 days, as do those determined to be close contacts of a positive individual. COVID-19-positive community members, after 10 days of isolation, must be asymptomatic and cleared by a physician before they return to work or class. Following CDC guidance, W&M does not require a negative COVID-19 test to return.