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Service Request

Use the chart below to determine the issue and course of action that needs to be taken. Please call (757)-221-2270 for emergency or urgent work requests. For all others, submit a request using the Facilities Management online maintenance management system:


Description of Facility Issues and Who to Call for Assistance
Emergency Services (24 Hours/Day, 7 Days a Week)
Fire or Life Threatening

Call 911


W&M Police Department

(757) 221-4596

Non-Residential Building Access

(757) 221-2270


Residential Building Access

Help from Residence Life

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Non-Emergency Services (Business Hours)
W&M Faculty, Staff & Students

Submit a Service Request

W&M Guests

(757) 221-2270 or

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Pest Control (By Appointment)

The Pest Control Contractor is available on Tuesdays and Fridays from 9:00am - 2:30pm in the residence halls and 8:00am - 2:30pm in all other buildings. To schedule an appointment, call Work Control at 757-221-2270, Monday - Friday from 7:30am - 4:30pm.