William & Mary

Roles and Responsibilities for the Ombuds Office

The Office of the Ombuds seeks to support more open and effective communication between employees and the College. And in doing so, create a work environment of greater satisfaction.

The Ombuds will:
  • Listen
  • Serve as a neutral party in resolving conflict
  • Present resources and options
  • Offer communication coaching
  • Recommend changes in policies & procedures to appropriate campus unit
  • Report trends and patterns to administration
The Ombuds will not:
  • Replace or supersede existing channels for grievances, complaints, or appeals
  • Offer legal advice 
  • Breach confidentiality or anonymity without permission*
  • Testify in any formal or adjudicative process
  • Conduct formal investigations
  • Serve as an agent of notice for the University
  • Change or overturn institutional decisions
The Ombuds should be contacted:
  • To discuss a situation with a neutral party 
  • When pursuing other organizational channels have not provided satisfaction

*Confidentiality is not protected in cases where the visitor communicates cases of imminent harm or the abuse of minors.