Roles and Responsibilities for the Ombuds Office

The Office of the Ombuds seeks to support more open and effective communication between employees and the university. And in doing so, create a work environment of greater satisfaction.

The Ombuds will:
  • Listen
  • Serve as a neutral party in resolving conflict
  • Present resources and options
  • Offer communication coaching
  • Recommend changes in policies & procedures to appropriate campus unit
  • Report trends and patterns to administration
The Ombuds will not:
  • Replace or supersede existing channels for grievances, complaints, or appeals
  • Offer legal advice 
  • Breach confidentiality or anonymity without permission*
  • Testify in any formal or adjudicative process
  • Conduct formal investigations
  • Serve as an agent of notice for the University
  • Change or overturn institutional decisions
The Ombuds should be contacted:
  • To discuss a situation with a neutral party 
  • When pursuing other organizational channels have not provided satisfaction

*Confidentiality is not protected in cases where the visitor communicates cases of imminent harm or the abuse of minors.