Voicemail

See the Quick Reference Guide (pdf) for Voicemail operations and menu options or find some of the most popular operations below:

Access Voicemail

Voicemail is accessed on all phones either by:

  • Pushing the Voicemail button
  • Pushing the "#" sign on the dial pad
  • Dialing 757-221-1000
  • Through Connect

Set/Reset the Voicemail Password on Your Phone

New Phone:

  1. Obtain a temporary password from the Technology Support Center (TSC)
  2. Press Voicemail button on your new ShoreTel phone
  3. Enter the temporary password
  4. Follow the prompts to complete the setup

Reset password with old password:

  1. Press Voicemail button on your new ShoreTel phone
  2. Enter password and #
  3. Press 7 - Mailbox Options
  4. Press 4 - Set Password
  5. Enter new password and #

Don't remember your Voicemail password? Contact the Technology Support Center to have it reset.


Forward Messages to Your Email Inbox

Windows Connect:

  1. At the top of the window, click on Connect
  2. Select Settings... from the dropdown menu
  3. Select the Notifications tab
  4. Check Send email about incoming voicemail to...
  5. Check Attach voicemail as a wave file
  6. Optional: Check Mark voicemail as heard

Mac Connect:

  1. At the top of the screen, click on ShoreTel Connect
  2. Select Preferences from the dropdown menu
  3. Select the Notifications tab
  4. Check Send email about incoming voicemail to...
  5. Check Attach voicemail as a wave file
  6. Optional: Check Mark voicemail as heard

Extended Absence

Leaving for a while? Turn on an extended absence greeting. Just follow these steps:

  1. Access your Voicemail box
  2. Enter your Password and the press "#"
  3. Press 7 - Mailbox options
  4. Press 2 - Call Handling Mode
  5. Press 4 - Extended Absence
  6. Press 1 - Personal Greeting
  7. Record a greeting
  8. Press "#" and hang-up

When you return, remove the extended absence greeting:

  1. Access your Voicemail box
  2. Enter your Password and the press "#"
  3. Press 7 - Mailbox Options
  4. Press 2 - Call Handling Mode
  5. Press 1 - Enable Standard Call Handling Mode
  6. Hang-up