RA Phone Services

For Resident Assistants

Resident Assistants are provided with a ShoreTel basic model Voice over Internet Protocol (VoIP) phone in their room.  

Phone Information & Tutorials
ShoreTel 420
ShoreTel 115 or 420 (Basic Models)
Built-in Ethernet switch
Half-duplex Speakerphone (similar to a walkie-talkie)
Quick Reference Guide 115 (pdf)
Quick Reference Guide 420 (pdf)
Access Voicemail

Voicemail is accessed on all phones either by:

  • Pushing the "Voicemail" button
  • Pushing the "#" sign on the dial pad
  • Dialing 757-221-1000 (1-1000 from your campus phone)

See the Quick Reference Guide (pdf) for Voicemail operations and menu options.

Dialing Instructions

To dial numbers on the William & Mary main campus, dial the five digit extension of the campus phone number.  

For all calls outside of campus, dial 9 + plus the number you wish to dial. For long-distance and international numbers, you will need an authorization code

Additional dialing instructions can be found here. 


For technical assistance, contact the Technology Support Center
757-221-4357 (HELP) | [[support]] | Jones 201, Mon. - Fri. 8:00 am - 5:00 pm