Overview
So what is VoIP? Voice over Internet Protocol is a technology that allows you to make voice calls using a network or Internet connection instead of a regular (analog) phone line. VoIP converts your voice into a digital signal for transmission. With the VoIP phone system you will plug your phone into a network jack versus the telephone jack.
Most William & Mary faculty, staff, and student RAs have received a ShoreTel phone for their desk (or dorm room for RAs). In addition, each person with a VoIP phone has the option to use a software package called Connect to manage calls from the desktop. Connect allows management of calls, voicemail and personal system settings through a graphical user interface.
Why is VoIP a good thing? VoIP provides expanded phone services by leveraging this technology. The many benefits include:
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Unified Messaging |
Integration of voicemail and email into a single interface. With VoIP you can elect to have your voicemail sent to your email increasing productivity and streamlining work. |
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Call History |
View prior calls. With Connect you can view the last 100 calls. |
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Feature Rich Phones |
Display, speaker phone, and feature keys (transfer, conference, hold, redial and voicemail) on all models |
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Call Presence |
Internal callers can see if you are on the phone, in a meeting, etc. |
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Emergency 911 |
When 911 is dialed, the W&M Police Department will know where the phone is located enabling emergency personnel to reach you quickly. Complies with E-911 guidelines. |
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Disaster Recovery |
New system has full redundancy and is fault tolerant. |
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Portability |
Phone numbers stay with the phones, making it easy to move from place to place. |
Questions?
Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm
