Service Rates
Listed below are the charges for services with the ShoreTel VoIP phone system. Request new or change existing phone services through Request IT.
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Basic Models may include: ShoreTel 420 |
Cost $17.00 per month (including phone line) |
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Standard Models may include: ShoreTel 212k ShoreTel 230 ShoreTel 485g |
Cost $20.00 per month (including phone line)
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Conference Model: ShoreTel 655 |
Cost $30.00 per month (including phone line)
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| Long Distance Service | Rates per minute | Long distance calls within the 50 states are $.05 per minute |
| International Service | Countries with country codes and rates per minute |
Varies by Country. View International Rates |
| Voicemail Box | Voicemail | Cost $5.50 per month |
| Analog Phone Lines | Phone line | Cost $30.00 per month (one month minimum) |
| Spider Microphone* | Microphone extension for conference phone | Cost $50.00 (one time charge) |
| Rental Conference Phone | Rent a phone for a conference call. Long distance charges included in fee. | Cost $10.00 per day |
*Contact the Technology Support Center (TSC) directly at [[support]] to order a Spider Microphone.
Licenses
Licenses have a one-time charge.
| License Type | Description | Charge |
| Operator License | Designed for users who would operate a switchboard. Gives users a software version of a switchboard. | $300 |
| Professional License | Allows users to have a contacts toolbar to monitor other users. Also offers many other advanced features. | $40 |
| Work Group Agent | Allows a user to log in and out of the Work Group and monitor the call queue. | $150 |
| Work Group Supervisor | Allows a user to monitor all agents, as well as log in and out of the Work Group and monitor the call queue. | $300 |
Contact the Technology Support Center (TSC) at [[support]] for license requests or support.
Additional Calling Services Available
Hunt Group: Hunt groups will allow calls to ring on multiple desks. The hunt group service is cost free; however, there is a monthly fee for a Voicemail box, if one is requested.
Work Group: Work groups are usually only used in offices or departments with a heavy volume of calls. Work groups provide customizable features such as call-answering hierarchies and scheduling. Because work groups require licenses (for each person in the group), there are additional fees for the service.
Auto-Attendant: The auto-attendant service routes callers from a central line to a specific destination using a voice message like "Press 1 for William, press 2 for Mary".
