• Departments & Offices
• IT
• Services
• Phones
• Equipment

Equipment

The ShoreTel IP phones utilize state-of-the-art VoIP (Voice-over-Internet Protocol) technology. They are sophisticated but easy to use - and look pretty sleek as well. We hope you like them as much as we do! Visit the ShoreTel website (now Mitel) for specs of each phone. 

Headsets are featured below.

Voicemail is accessed on all phones either by pushing the "Voicemail" button, pushing the "#" sign on the dial pad, or dialing 757-221-1000. See the Quick Reference Guide (pdf) for Voicemail operations and menu options.

Phones

Three types of ShoreTel IP phones are available at the university:

table with 3 rows

	Basic - $17.00 per month (including phone line) 2 line Built-in Ethernet switch Half-duplex Speakerphone (similar to a walkie-talkie)
	Standard - $20.00 per month  (including phone line) Multiple lines Integrated Ethernet switch Full duplex Speakerphone
	Conference - $30.00 per month  (including phone line) 12 lines Large color touch screen Advanced microphone array technology Gigabit Ethernet

Request new or change existing phone services through Request IT. Additional service options found in the Service Rates section.

Headsets

Looking for a headset to go with your phone? The following headsets have been tested and proven to work with our ShoreTel IP phones.

Headsets are ordered by the user. For state pricing please email virginia@shi.com for a quote.  SHI is a SWaM vendor.

table with 3 rows

	Single-eared Wireless Headset Plantronics Savi700 Optional: a Plantronics telephone hook switch to hear the call ring in the headset
	Dual-eared Wireless Headset Plantronics CS520 Optional: a Plantronics telephone hook switch to hear the call ring in the headset
	Wired Headset SupraPlus HW251N Headset (single or dual earpiece) A cable converter is needed.  Contact the Technology Support Center for more information.

Questions? 

Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm