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Frequently Asked Questions

So, what is Gmail and G Suite?

Gmail is the email service for students and alumni. Along with email you will also have access to G Suite Apps: Docs, Sheets, Slides, Drive, Sites and Calendar.  Starting 3/13/20, W&M faculty and staff also have access to G Suite apps.

What is my G Suite email address?

Your G Suite email address is formatted as W&M (i.e. 

Who is issued a G Suite account?

All W&M students, faculty and staff now have access to G Suite Apps. However, only current students, alumni (graduated beginning Spring 2007), student organizations, and those fac/staff who had requested G Suite accounts prior to 3/13/20 are/were issued G Suite email accounts.  

Can I get a G Suite account if I am a faculty/staff member?

As of 3/13/20, you already have one!  You can use it for all G Suite collaboration tools (Google Docs, Google Drive, etc.)  Google email (Gmail) and calendar are not included. 

(Note: If a G Suite account was requested prior to March 2020, you were provisioned an email account along with the G Suite Apps. That account automatically becomes your default email address.  To set your default email account back to your address, send an email to the [[support, Technology Support Center]] requesting the change.)

Do William & Mary Acceptable Use Policies apply to G Suite?

Yes. All policies regarding appropriate use of email accounts and on campus computer resources apply to these Google services.  In addition, Google maintains strict privacy polices and will require you to accept its privacy policy the first time you log in to G Suite powered by Google. 

I am graduating, will I lose my G Suite email account?

No. William & Mary alumni continue to have access to their G Suite email account. Congratulations, Graduate!

Can I forward my email to another account?

Yes, you can forward your email to another account. However, all official communication from W&M will be sent to your G Suite email account. 

To forward email from G Suite to another account:

  1. Log in to your G Suite email:
  2. Select the gear button in the top right corner.
  3. You will be prompted with a dropdown menu.
  4. Select Settings in the menu.
  5. Select Forwarding and POP/IMAP from the horizontal bar of choices at the top of the screen.
  6. Select Add Forwarding Address under the Forwarding heading.
  7. Enter the desired forwarding address.
  8. When complete, click Save Changes.
Can I use Outlook or another email client with my G Suite Email Account?

Yes.  However, IT recommends checking your email using the web at  


What are the terms of service for Apps within G Suite?
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Core Services (Google for Education Licensing Agreement)

The following apps are included under the Google for Education licensing agreement (listed as Core Services in the agreement.)

  • Calendar 
  • Classroom 
  • Docs
  • Drive  
  • Gmail 
  • Google Chrome Sync 
  • Google Hangouts 
  • Google Vault 
  • Groups for Business 
  • Hangouts Chat 
  • Jamboard Service 
  • Keep  
  • Sites 
  • Tasks 
Additional Service (Separate Terms of Service Agreement)

The following apps fall under Google's Terms of Service, unless specified otherwise. 

How can I move my data from G Suite to my personal Google Account?

Google Takeout is a tool to help you export your data from G Suite, if you wish to do so.  Instructions for exporting your data.

 Contact the Technology Support Center
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm