If a student's computer is virus-infected and it is detected producing malicious traffic on the William & Mary network, the computer will be placed in the "Penalty Box." The Penalty Box is a VLAN (virtual local area network) on the W&M Network. This restricted network only allows access to sites needed for operating system and virus updates. If a student attempts to use a computer that is restricted to the Penalty Box, the student will see a message stating the problem (if we can identify it). Students may choose one of three options:
- The Technology Support Center does not provide virus removal services. If the computer is one of the myNotebook-recommended models purchased between 2008 - 2010 (myNotebook models are: Dell D630, Dell E6400, Lenovo T410 and Lenovo ThinkPad Edge) the Technology Support Center (TSC) will format the hard drive and reinstall the W&M software image; you will be responsible for backing up your data prior to having your computer reformatted.
- Clean the computer themselves.
- Take the computer to an off-site vendor.
Once cleaned, the student should come to the TSC to sign a statement that the computer is cleaned and request reconnection to the W&M network. Computers that are frequently placed in the Penalty Box may be permanently removed from the W&M Network.
Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 201, Monday - Friday, 8:00 am - 5:00 pm