New Faculty Resources

Account

Have you activated your William & Mary account yet? If not, activate your W&M Username now. You will need to create a secure, personalized password.

While you are there, you can set up a recovery email address in case you ever forget your password.

Find more information about Account Activation here and take a look at the Provided Services that come with your account.

Enroll in Duo Two-Factor Authentication.  You'll need it to access various systems, like Blackboard and Box.

Benefits & Pay Info

You can view your pay and benefits information through Banner Self-Service (aka Banner).  To access Banner:

• Go to myW&M
• Click on the Banner icon
• Sign in with your username and password

Blackboard Learning Management System

Blackboard is W&M's learning management system. Learn more about Blackboard at Blackboard Help for Faculty.

You can access Blackboard directly at blackboard.wm.edu or use the Blackboard icon found on myW&M. You can also access Blackboard on your mobile device.

Blackboard is also equipped with various integrated tools that enhance your classroom activities, like Panopto (lecture capture) and Zoom (video conferencing).

Computer or Laptop

Looking for a computer?  Almost all computers and laptops used by faculty are part of a leasing program called the Equipment Service Program (ESP).  With ESP, computers and laptops are replaced every four years. 

The person in your department who coordinates resources (like an Administrative Assistant) would generally handle the ESP ordering process for you, so please refer to him/her for questions about orders.

The Computer Service Agreement spells out faculty (and staff) responsibilities and outlines support services. 

Device Authentication

Once you arrive on campus, you will need to authenticate your devices to the William & Mary network at connect.wm.edu.  Just open a web browser and you will be routed to the authentication page.  Follow the prompts to log in with your W&M credentials.

Go ahead and install the client/app for eduroam wireless network service while you are authenticating. 

Email - Office 365 Outlook 

Once your account has been established, you will be able to access your Office 365 Outlook email account. 

To access email via the web, use the Outlook link on myW&M or type outlook.wm.edu in your browser.  Sign in with your WMuserid and password.  

Find information on how to download an Outlook client or set-up Outlook on your mobile device in the Office 365 email webpage.

Be aware of phishing and ransomware that may come through your email inbox. If anything does happen, the first thing you should do is reset your password. 

File Sharing & Storage

W&M has several different storage and file sharing options available: 

• Box - Box is a web-based application, with 100GB storage available for faculty and staff.  Box is also the approved system for sharing sensitive data - but you must Secure Box Files and Folders before sending sensitive data! 
• OneDrive - Included in the Microsoft Office 365 suite of webapps is OneDrive, which offers an unlimited amount of data storage to W&M users.
• Network Storage Drives - These on-premise storage drives provide both a shared storage space for your department (G: Drive) and 5GB of storage of your own files (H: Drive).  (Business School and VIMS use different letters to name drives.)
• Academic Storage (aka ACStore) - The ACStore provides dedicated network space for materials directly related to academic endeavors at W&M.
• Google Drive (via Google Workspace) - Primarily used by students, Google Workspace offers unlimited storage space in Google Drive.  Faculty can request a Google Workspace account through the Technology Support Center (TSC).

Internet Access

With an Ethernet cord, you can plug into the wired network through any network jack.  This is recommended for any desktop or laptop computer, as the wired network is generally faster.

For Wi-Fi, use the eduroam network for a fast and secure wireless connection.  Eduroam also provides secure Wi-Fi access while traveling to other participating eduroam institutions. Connect to eduroam at connect.wm.edu.

Have a visitor coming to campus?  Learn how you can provide wireless access for guests.

myW&M 

Take some time to browse through myW&M.  Keep up to date with what's happening at W&M and access key services like Banner, Blackboard, and Outlook email. It is a good page to set as your home page for your web browser. 

Phones

At W&M, your computer is your phone! Campus phone service goes through Microsoft Teams (named "Teams Calls").  It provides a modern telephone experience that offers enhanced usability, robust accessibility, and device flexibility. Use the Teams Calls Get Started page to get up and running with your campus phone. 

Software

Check out the Software Distribution Site for all available discounted and licensed software at W&M.

SOFTWARE DISTRIBUTION SITE

Also check-out what Microsoft Office 365 has to offer.  The full suite of O365 web-based applications includes tools like OneNote, Power BI, Teams, and various others which can help you connect with your colleagues and work more efficiently.  

And, for your home computer, Microsoft Office is completely FREE during your time at W&M!! 

Virtual Desktops & VPN

Working away from the office?  Here are secure ways to access W&M resources while away from campus.  

• VDI - The Virtual Desktop Infrastructure (VDI) allows you to log into a virtual desktop with a standard W&M computer image.  It's similar to logging into a lab computer or classroom podium computer.  
• VPN - W&M's Virtual Private Network (GlobalProtect) allows for secure remote access to W&M technology resources.  

Blackboard Course Creation

Use the Blackboard Course Generator to create your own Blackboard course. Instructions are available on the Blackboard Help for Faculty site.

Classroom Guides & Equipment

Get a sneak peek at the tech equipment found in the classroom where you'll be teaching with our Classroom Guides.  

Class Schedules & Enrollments Lists

View class schedules and enrollments in Banner.  To access Banner:

• Go to myWM
• Click on the Banner icon
• Sign in with your username and password
• Click on the Faculty tab and select an option from the menu

Overrides to let students into a class can also be submitted here.

Grading

To record students' grades on tests and assignments, you may wish to use the Grade Center through Blackboard. 

For instructions on how to use the Grade Center, go to Blackboard Help for Faculty. Under Blackboard Resources, click Blackboard Tools and then click on Grade Center.

Official grades at the end of the semester must be submitted through Banner.  

Lecture Capture - Panopto

Panopto is an easy-to-use tool for recording multiple events including in-class lectures, events, presentations, and tutorials that can be easily distributed to students through Blackboard.  

Surveys & Polls

Qualtrics provides a flexible and robust platform for designing, distributing, and evaluating survey results. 

For a simple survey tool, you can use Microsoft 365 Forms.  Access Forms by going to office.wm.edu and click on the Forms tile.

PollEv is a web-based student response system (SRS) that can be used for polls or surveys in the classroom.  Students can respond using their mobile devices.

Videoconferencing - Zoom

Zoom is an easy-to-use, cloud-based conferencing solution that provides both video and audio conferencing, mobile collaboration, screen sharing capabilities and online meetings.

Google Workspace (Google Tools)

Google Workspace provides access to a suite of Google tools. Previously only used by students, now all faculty and staff also have access to Google Workspace web apps (but without email and calendar).  Please see the Google Workspace Apps for All W&M announcement for details.

Duo Two-Factor Authentication

Various W&M systems are now employing Duo Two-Factor Authentication, including Banner Admin and Box. 

Duo uses a secondary point of contact (like a cell phone or office phone) to provide an additional level of security and help protect against increasingly sophisticated security threats.

Equipment Theft

Keep technology equipment and devices safe!  

Portable items are especially prone to theft, like phones, laptops, thumbdrives and discs.  Keep these items stored in a locked area, like an office with a lockable door, or a secure desk drawer.  When traveling, keep them with you.

Any device with university data on it (like a phone that receives W&M email) must have an activated lock screen, so that your identity is verified before access is granted.  

If an item containing university data is stolen, contact the W&M Police immediately and then notify the Technology Support Center at [[support]] or 757-221-4357 (1-HELP).

Malicious Mail

Forward any suspicious email to [[abuse]] to alert our IT security team.  This includes messages that are trying get your account credentials (phishing), or messages asking you to open attachments (ransomware). 

Not sure if its dangerous?  Forward it to the Technology Support Center at [[support]] for investigation and/or verification.

If anything does happen, the first thing you should do is reset your password. 

Learn more about email threats. 

Sharing Sensitive Data

Sensitive data (data that is legally protected) must be handled with more caution and care than regular data.

Most importantly, do not email sensitive data!  Email simply is not secure. 

Sensitive data can be stored/shared in W&M's secure network storage drives like the H: Drive (Home Drive) or G: Drive (Group Drive). 

Sensitive data can also be stored/shared in Box, W&M's cloud storage system, if the files and folders are locked-down properly. 

Learn more information on securing Box files and folders.

Classroom Support

When a technology equipment problem arises while in class call 757-221-3011 and a support engineer will be there ASAP!

Law School

For technology support at the Law School, contact:

Matthew Rouette
IT Manager, Law School
Email: marouette@wm.edu
Office phone: (757) 221-1596
Office location: Law School, Room 217B 

Robert Jordan
Technology Support Engineer
Email: rhjordan01@wm.edu
Office phone: (757) 221-7507
Office location: Law School, Room 217C

The Law School provides access to Law-specific resources through the MyLaw intranet.

School of Business

For technology support at the Mason School of Business, contact the Mason TSC help desk at 757-221-3401 or [[m|help]].

The Business School also provides access to Business-specific resources through the MyMason intranet.

School of Education

For technology support at the School of Education, contact the SOE IT team at [[soeit]].  For classroom support call 757-221-4011.

You may also contact the Technology Support Center (TSC) for additional technology support at [[support]].

System Status and Outages

Stay informed about any current or future system outages.  Go to the IT homepage and check out the System Status box on the right-hand side.

Planned outage announcements are also posted in the W&M Digest, an email that comes out daily to all faculty and staff.  Check it regularly to stay informed of all important announcements at William & Mary.

Follow IT on Facebook or Twitter for outage announcements and more IT happenings.

Technology Support Center (TSC)

If you have any tech-related questions while you are getting settled-in at William & Mary, feel free to contact the Technology Support Center (TSC) for help.

Phone: 757-221-4357 (HELP)
Email: [[support]]
Walk-in: Jones Hall, Room 201, Monday - Friday 8am-5pm (except holidays)