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IT Modifications for Fall 2020

Summary

This semester is going to look a bit different than previous ones. Here's what to expect from W&M IT and technology around campus.

Full Description
Technology Support
  • Virtual Support - Technology support will be conducted as much as possible in a virtual/contactless method - generally either over the phone, email, through the Request IT portal, or via Teams/Zoom.  In-person support will be limited and by appointment only.  
  • Extended Service Hours - Technology support hours will be extended to help support instructional teaching hours. Exact times TBD.
  • Curbside Pick-up & Delivery - Need us to take a look at your laptop? We will pick-up and deliver your laptop to a curbside location so you don't have to come inside the building
  • On-Location Support - Site visits will be limited as much as possible, but if necessary, technicians will limit possible exposure by using PPE and following cleaning protocols after their visit.
  • Computer Replacements - Scheduled computer replacements will be conducted, but modified to reduce in-person contact.  If your laptop or desktop is due for a replacement, you will be contacted with details.
  • Remote Software Installations - Most (if not all) software installations will be done remotely, including on student computers.
New Student Move-In

Although we can't be in the residence halls to help with move-in this year, we still want to help new students get settled-in.

First and foremost... get connected to the network!

  • For laptops and phones - Instruction cards for connecting to the eduroam network will be available at the check-in stations in each of the residence halls.
  • For other devices (game consoles, virtual assistants, wireless printers, Chromebooks, etc.) - when you arrive on campus, first register your device and then connect to the WM-Welcome network.  Information about how to Connect Devices to the Network.

Lots of additional information for new students can be found on our New Student Resources site.

Classroom Technology 
  • Equipment to Support Blended Learning - New/enhanced classroom technology equipment will be available to support blended learning (annotation-capable monitors, document cameras, webcams with tripods, etc.)
  • Virtual Office Hours - Virtual office hours will be held to support instructional technology (like Blackboard support).  Details will be posted here and advertised in the Digest.  
  • Reduced In-Person Classroom Support - In-person visits to classrooms during instructional sessions, will be minimized as much as possible. Technicians will only be dispatched if the problem can not be resolved virtually.  
  • Cleaning Supplies - Additional cleaning supplies will be available for classroom podium computers.
Computer Labs
  • Physical Distancing - Computer labs will operate at a lower density and selected computers within labs will be closed to promote physical distancing.
  • Printer Supplies - Printing supplies will be monitored remotely and will be responded to in a timely manner.  Paper will be restocked periodically during a low-usage time of the day.
  • Cleaning Supplies - Additional cleaning supplies will be available for use with computer lab equipment.
  • Virtual Desktops - Virtual lab computers are available through Virtual Desktops (VDI).  
Jones Hall

The home of both the Math Department and Information Technology, Jones Hall, will operate a little different in the Fall 2020 semester.  Please take note of the following when planning your visit to the building:

  • Face Coverings - As with all areas of campus, face coverings must be worn in communal spaces.
  • Reduced Walk-in Traffic - In-person support at the Technology Support Center will only be by appointment only.  Please contact [[support]], 757-221-4357 for help.  
  • Classrooms - Classrooms within Jones Hall (on the 3rd floor) will be operating in a de-densified capacity.  Please see the university's Path Forward plan for details.  
  • Stairwells - The stairwells on either sides of the classrooms (center stairwell, and the stairwell closest to the Police Station) will be open to all traffic.  The stairwell on the Muscarelle side of the building will be reserved for faculty and staff only use.
  • Loading Dock - The loading dock is generally the designated pick-up/drop-off area for technology equipment hand-offs. 

Note: W&M IT offices are also located in Swem Library, Integrated Science Center (Phase 3), Miller Hall, Law School, and School of Education.  For more information about Fall 2020 modifications in these locations, please refer to the plans created for those particular buildings.  

More Information

Please visit our Connect Remotely page for all sorts of good information to help you study, learn, and work while away from campus.

Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm