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IT Changes to Facilitate COVID-19 Response

Summary

William & Mary Information Technology has been making big changes to IT systems and services to facilitate the W&M response to COVID-19.

Full Description

Here is a list of changes that have been made to facilitate the COVID-19 response at William & Mary. 

Also see our Connect Remotely page for a full list of IT services you can use while working, teaching, and learning away from campus.

1. Phone Features for Calls from Off-Campus

New features are available to help you connect remotely to the campus phone system from off-campus. Through the Mitel Connect phone client, you can turn your home/cell phone or computer into your office phone. See our Connect information page for more details.

For softphone activation, please fill out this form: https://bit.ly/2IP9NGb
 
2. Zoom Pro Now Available to All W&M Users

W&M IT is happy to announce that the "Pro" license of Zoom, W&M's videoconferencing tool, is now available to ALL W&M faculty, staff, and students with no payment or request process required! Just log in with your W&M Username to begin. Zoom Pro offers meetings of unlimited number of minutes for up to 300 participants. See our Zoom information page for more details.

3. G Suite Apps Now Available for All W&M Users

To provide an additional productivity tool for remote collaboration, all W&M students, faculty, and staff can now collaborate on Google Docs, Sheets, Slides, etc. Access G Suite apps by going to http://gsuite.wm.edu or use the "G Suite Apps" link on myW&M. For more information, see our G Suite information page.

Important Note: Gmail and Google Calendar are not included in newly-created G Suite accounts.

4. Qlik Reporting Now Available from Off-Campus

To facilitate working from remote locations, Qlik, W&M's data discovery and reporting tool, is now available from off-campus without the use of VPN or Virtual Desktops (VDI). Simply login to Qlik the same way you would from campus.

As a reminder, please only use VPN and VDI when necessary. We need to reserve those limited resources for the systems that do have a secure connection requirement.

5. Technology Support Updates 

Due to high call volume and to better address campus needs, W&M IT will be taking the following measures for tech support:

  • For all non-urgent support questions or issues, please email [[support]].
  • For urgent support questions, you may call the TSC (757-221-4357, Mon.-Fri. 8am-5pm) but you may incur wait times because of the volume.
  • Walk-in tech support is unavailable until further notice at all campus help desk locations.

We apologize for the inconvenience this change may have. Please continue to check the IT website for further updates.

 

Questions? 

Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm