William & Mary

Upcoming Banner Maintenance


Banner, along with various related systems, will be unavailable on Sunday Nov. 16-17

Full Description

The upcoming Banner maintenance period will be used to implement a major infrastructure upgrade which affects the processes used to run Banner.  This change will provide additional capabilities with respect to testing and improving processes, ongoing upgrade management, and give us more environmental flexibility. 

What's New

An upgraded database will put us on current hardware and software and allow us to run in a cloud environment.  (Please note that we are not moving to the cloud at this time, but we are currently evaluating the move as a possibility for the future.)  It also aids in our Disaster Recovery strategy and allows us to have more flexible test environments. 

We will also be moving backend services like Process Submission, Sleepwake, Finaid Queueing, CleanAddress, etc. to Docker, the same infrastructure used to run the Banner Admin user interface.  This will make it easier to scale up banner instances as needed to support upgrades, Ellucian engagements and payroll validation.  This also allows us to run them in a cloud environment. 

Maintenance Window

The Banner maintenance outage is scheduled for:

  • Start: Saturday, November 16, 8am
  • End: Sunday, November 17, 8pm
Impacted systems include:
Banner Self-Service

Banner Self-Service will be unavailable.

Banner Admin PROD

Banner Admin PROD will be unavailable.

ODSP/Discoverer (Banner Reports)

Reporting from Banner will also be unavailable.

Argos (Banner Reports)

Reporting from Banner via Argos will also be unavailable. 

W&M Mobile App - My Courses & Grades Module

The My Courses & Grades Module of the W&M mobile app will also be unavailable. 

Blackboard Course Generator

The system that creates courses for Blackboard will be unavailable. However, Blackboard pages and courses already existing will be fully-functional and able to be updated.

TouchNet Bill Payment (eServices)

TouchNet Bill will be unavailable.

Course Evals

The Blue Course Evaluation System will be available but not updated until after the maintenance concludes.

Campus Recreation/Tennis Center

The Fusion System used by Campus Recreation and the Tennis Center will be available but not updated until after the maintenance concludes.


If you have questions or concerns, please contact the Technology Support Center at 757-221-4357 (HELP) or [[support]] during regular business hours.