W&M will soon be using Microsoft's Azure AD authentication to log in to Microsoft services. You will be using the new authentication process when logging in to services such as Outlook email and office.wm.edu. CAS will still be used for logging in to other services.
This new authentication method is a necessary first step in a multi-step process that will consolidate IT security services in the Microsoft O365 security cloud. Over the course of 2021, you may notice additional security-related changes (Windows Defender and InTune), but these future changes will mostly take place behind the scenes and we don't anticipate them causing interruptions.
What to Expect Before the Move
To be able to provide the best possible support during this change, the campus community will be moved over to the new authentication process in phases (instead of all at once). The change will take place for you at some point between April and June of 2021. You will be notified via email the day before your account will be moved. However, we will not be able to pinpoint exactly what time the change will take place.
What to Expect After the Move
There a few extra steps you may have to take immediately following the switch.
- Input your Email Address to Log In - The first time you log in to a Microsoft application using Azure, you will be asked to put in your W&M email address, instead of your W&M Username.
Use the email address in this format: "W&M Username + @wm.edu" (example: firstname.lastname@example.org).
Important! Even those that have differing email address endings (like students), will still use the "W&M Username + @wm.edu" scheme when your email address is requested at login.
- Double Authentication - The first time you log in to Microsoft services after the switch, you might have to do so twice. However, in our experience, this only happens after the first time you open an application. Subsequent logins only require a single authentication.
- Double Duo - The first time you log in to Microsoft service after the switch, you might encounter a request to confirm your identity using Duo twice. Often the second request comes later - could be hours later. However, in our experience, this only happens after the first time you open an application. Subsequent logins only require a single Duo confirmation.
- Mobile Devices - You will also be asked to re-enter your password and confirm your identity via Duo with Microsoft applications on your phone. This includes the integrated email client, if you use it for your W&M email. Just follow the prompts on your phone to complete the process.
Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Monday - Friday, 8:00 am - 5:00 pm