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Employee Assistance Program

Employee Assistance Program - EAP


All health plans offered to William & Mary employees and their dependents have employee assistance programs (EAPs).  Included are up to four sessions at no charge for such services as mental health, alcohol or drug abuse assessment, child or elder care counseling and legal or financial services.  EAP counselors are available to assist employees with problems related to:

  • Alcohol                              
  • Drugs
  • Family
  • Gambling
  • Health
  • Legal
  • Financial 
  • Housing
  • Mental Health
  • Child Care
  • Elder Care
  • Grief
  • Spousal/child/parent abuse
  • Workplace
  • Career Planning
  • Retirement

In general, care must be authorized in advance.  You or your eligible dependent will speak to an EAP specialist who will access your problem and coordinate assistance.  Should your problem require mental health or substance abuse care, you will be referred to a provider, under your mental health and substance abuse benefit.  Your EAP specialist or care manager will arrange for a referral according to your specific needs.  Contact your plan's Member Services department for more information.

Want to use the Employee Assistance Program (EAP)?  Benefits are dependent on health plan election:


COVA Care and COVA HDHP                   
Anthem Blue Cross and Blue Shield
Anthem EAP:  1-855-223-9277
Log in:  Commonwealth of Virginia

COVA HealthAware
Aetna EAP:  1-888-238-6232
Username: COVA  Password:  COVA


Other Useful EAP Links and Numbers
Anthem Crisis Line - 1-855-223-9277 Press 1 for Crisis
Employee Assistance Program (EAP) 2020 (ppt)
Live Health Online-Anthem